Boudl Al Fayha'A Apartment

I stayed here for 3 nights back in September and I really enjoyed it. Unfortunately, I left my nintendo switch behind. Today (at the time of this review), more than four months later, I was in Riyadh for a day and decided to stop by to check with the hotel staff. I had considered it gone so I was very pleasantly surprised to see they had it, especially after four months. I am definitely coming back when I need to stay at a hotel in Riyadh.

Very smelly bad rooms. Out dated . Zero customer service from reception staff. Instead the house keeping was friendly and helpful. Not recommended

Very worst experience, not working for money. They charge more but not worthy. All are very old. Sewage smell restrooms. I compline about shower leakage and flush maintanence no one care about it. Still staying here what to do I paid for 5 days.

Very bad room and furniture condition, no network signal, room telephone not working, room wall clock not working, old two pin sockets, no extra socket for mobile or laptop even 50 riyal per night hotels are better than this. Most funny thing they extra charge 100 sar for insurance that will be refunded upon checkout i asked about the purpose but the receptionist even does not know.

1. Worst place to have a stay. My experience is below: Even though my booking was confirmed and my name is showing in their system, they were saying my payment was not received. I even received booking cinfirmation ID from hotel reservation. Without they receiving payment how can they issue a booking confirmation ID. When questioned about this they are not uttering a word other than they didn't receive payment. It was actually miscommunication from hotel reservation team and hotel reception team. I even got email from hotel reservation team that the payment was received by the hotel and can proceed to check in. As a customer it is not my job to verify their internal procedure regarding payment confirmation. Even they don't have a clear procedure in contacting even their own team. They were not even bothered to contact their reservation team either. They kept me waiting for 3 hours 20 minutes in reception area. Receptionist was a bit arrogant. In a place where hospitality is an important factor, their behaviour was not at all good. 2. Rooms look like old, especially bathroom and toilet. Not at all a 4 star kind hotel. Worst part is the room doesn't have enough socket for plugging laptop or mobile charger. 3. Socket to plug in kettle was not even in a convenient way. I had to carry to another place to plug in kettle 4. Service boys were kind and helpful. 5. Receptionist don't know English and I had to talk with the service boys to translate to Arabic. 6. The breakfast was OK , not as good menu for a 4 star hotel. It was below par when compared to a 3 star hotel IBIS riyadh which have a very good breakfast menu , room, service etc.. Overall a worst experience from a hotel stay and not at all recommended.