Google review
I am a “Diamond Elite - Ambassador” category holder in this group of hotels and I chose to stay here to have a safe environment for my health and security. However, my experience this time is horrible and unsafe; during the check-in process, I found smell of smoke in the corridor and inside the room. Reception was informed immediately and ask them if it is a smoking floor/room and they respond that it is not. A request to take an action to eliminate the smell was made but it was ignored.
After the check-in process, I went to the room and leave my personal stuff and went outside to fetch my family. As we are having our rest, I was woken up by the smell of heavy smoke from the adjoining room, as if 3 persons were smoking. I communicated with the reception to raise the issue and they responded that they have spoken to the person on the adjacent room and the issue has been resolved. However, after half an hour, the smell of the smoke came again and makes the room as if there was fog inside. the issue has been raised several times, but no action has been taken. Since the reception personnel were not taking the issue professionally, I decided to check out and find another hotel to stay as the smoke is affecting me and my kids’ health.
I was surprised that everybody in the reception is claiming to be the Manager, yet they did not do anything to address the issue. It was also noticed that a “NO SMOKING” sign was posted everywhere in the corridors and rooms but was neglected intentionally. Additionally, the room’s smoke detector is not working since it was not triggered by the heavy smoke from the adjacent room which is unsafe for the clients and hotel’s personnel. As an advice, a preventive maintenance should be performed to avoid further complications and accident.
Moreover, for my friends and relatives, this hotel is not recommended for your stay. They have very bad customer service and treats guest unprofessionally. It is better to stay in a serviced apartment rather than this hotel.