The Gate Restaurant - Holiday Inn - Jeddah Unclaimed

"I recently stayed at Holiday Inn Gateway, and I must say, the staff made my stay truly memorable. From the moment I checked in to the time I checked out, they went above and beyond to make sure I had a comfortable and enjoyable stay. The front desk staff named Ahmed and Areej were welcoming and attentive, and they took care of all my requests promptly. The housekeeping staff kept my room spotless and always made sure I had fresh towels and toiletries. The restaurant staff were friendly and accommodating, and the food was delicious. But what really stood out to me was the level of personal attention I received from the staff. They remembered my name and preferences, and they always had a smile on their faces. They made me feel like a valued guest, and I really appreciated that. Overall, I highly recommend Holiday Inn Gateway for anyone looking for a comfortable and welcoming stay with exceptional staff. I will definitely be back!"

I am a “Diamond Elite - Ambassador” category holder in this group of hotels and I chose to stay here to have a safe environment for my health and security. However, my experience this time is horrible and unsafe; during the check-in process, I found smell of smoke in the corridor and inside the room. Reception was informed immediately and ask them if it is a smoking floor/room and they respond that it is not. A request to take an action to eliminate the smell was made but it was ignored. After the check-in process, I went to the room and leave my personal stuff and went outside to fetch my family. As we are having our rest, I was woken up by the smell of heavy smoke from the adjoining room, as if 3 persons were smoking. I communicated with the reception to raise the issue and they responded that they have spoken to the person on the adjacent room and the issue has been resolved. However, after half an hour, the smell of the smoke came again and makes the room as if there was fog inside. the issue has been raised several times, but no action has been taken. Since the reception personnel were not taking the issue professionally, I decided to check out and find another hotel to stay as the smoke is affecting me and my kids’ health. I was surprised that everybody in the reception is claiming to be the Manager, yet they did not do anything to address the issue. It was also noticed that a “NO SMOKING” sign was posted everywhere in the corridors and rooms but was neglected intentionally. Additionally, the room’s smoke detector is not working since it was not triggered by the heavy smoke from the adjacent room which is unsafe for the clients and hotel’s personnel. As an advice, a preventive maintenance should be performed to avoid further complications and accident. Moreover, for my friends and relatives, this hotel is not recommended for your stay. They have very bad customer service and treats guest unprofessionally. It is better to stay in a serviced apartment rather than this hotel.

Stayed it the hotel twice for work. Its not very clean, especially the back building. I stayed there for few nights until there was space to move to the main building. The breakfast is always the same (stayed for a month, and it wasnt changed), but staff was nice. Sometimes had to call reception twice in order for them to do something for me (housekeeping, laundry service). The concierge guy was always very nice and helpful with the laundry. If it wasnt for work, personally I would not choose this hotel.

Our overall experience here was good. It is not far from the airport and you can take an uber to get here. Most staff speak English so there is no language barrier issues if that is a concern. There is a morning breakfast buffet that includes an egg station. There is a roof top pool and restaurant that was quiet the few times we went up there to look. Food was good when we tried it one evening. Rooms were clean and well stocked. Plenty of outlets in the room just make sure you have the right adapters. They have both UK outlets and European outlets in the room. No USB ports that we saw. The standup shower was a bit small to maneuver yourself in but doable if you did so slowly. Staff were friendly throughout our stay and were able to make good local restaurant recommendations. When heading to the airport there tends to be a shortage of regular size ubers so choose xl to get one quickly if you don't want to wait.

Conveniently located near the airport and Mall of Arabia. The hotel is well maintained by the friendly staff. Most importantly to me, Mr. Ibrahim at security assures the upmost safety of the facility with his integrity and professionalism.