Un-“neighborly”
I’ve been coming to this branch consistently ever since I moved across the building.
Not only that, but I’ve been hosting my work meetings there, inviting friends and promoting in on my social media accounts. Not even that, but I’ve even learned the names of, and made friends with so many of the lovely staff like Rehaaf and Faisal.
Until yesterday. It pained my heart that yesterday, my friend and I were rudely told off by an employee named Laila, because she said she’d “received a phone call complaining that we brought our own water and food and aren’t paying for anything”. Yes, it’s true. I had brought my own shake because I have many severe dietary restrictions and your cafe doesn’t serve anything that caters to that, so I brought my shake for home, and yes we brought our own big water bottles cuz we hydrate a lot. I totally respect the “policy” as a money making place.
But as a “neighborhood cafe”, I feel like this branch just proved that it cares nothing about their neighbors. We were publicly, and shamefully asked to leave, even though the place was almost empty. This was completely uncalled for, and in my opinion, goes against your brand values as a “neighborhood cafe”. Because as your neighbor, I feel humiliated and hurt & can safely say I won’t be going there ever again.
