Shaden Resort

We stayed at Shaden from April 21st to April 23rd. The resort is good but it’s still in the development phase. There are No activities inside the resort. It’s literally dead! The pool side cafe is closed all the time . Incase someone plans to swim there is no service related to towels etc.I asked them and they said it’s dead because it’s not a season. Please note that it was Eid holidays ? In buffet there are no sauces or juices and if you request them they say that our machines are not working. Same is the case in breakfast buffet , I asked one of the waiters to toast my slice and he said they don’t have toasters yet. I gave my daughter’s night suit for laundry and they committed that it will be ready by 6pm but I got it at 12 am after multiple calls & upon asking they said that they gave it outside somewhere for laundry because the machines are not set yet. They charged me 100 sar for three pcs. They should inform this to the customers beforehand . I could have get it done from outside myself. Most of the staff is extremely rude. I requested something out of the way before booking and I’m thankful that they provided it but honestly their customer service is extremely unprofessional. Don’t even know how to talk or email to customers in hospitality business . There was only one girl in the reception Elaan who was a wonderful & professional person. Apart from her the house keeping staff was very helpful. Personally I won’t recommend this resort to anyone .

How is this a luxury resort? Feels like a cheap roadside motel. They’ve used the cheapest furniture, cheapest appliances, cheapest fixtures in bathrooms, cheapest most uncomfortable pillows. The heater wouldn’t even turn on. We spent last night freezing in the flimsy bed covers they have. Prayer mats are literally paper thin. They’re the travel kind that are made out of thin plastic like sufra, but in this resort they’ve chosen to keep those in their hotel rooms. And they smell! Horrible! Especially for the price. This room isn’t even worth 100sr a night and we’re paying 2400+sr per night. I’m here right now and so disappointed. For this price you can experience true luxury in UAE. There is zero privacy. My window opens into the patio that is shared with all the rooms. So if curtains are not properly drawn, anyone can look in. Esp at night everything is visible from outside. And of course no area for me to sit outside privately to enjoy the view. It’s basically one patio shared between 20, 30 rooms. Some furniture is even broken. The bathroom door doesn’t close. Shower drain is clogged. There’s rust in many places in the bathroom. We asked for king bed and they gave us twin. There’s no one who brings your luggage to the room. Zero luxury. Very third world feels. Please spend your money elsewhere. This is NOT a 5 star resort. It’s like petrol pump motels you find on the highway to Makkah.

Amazing resort from a location perspective but extremely disappointed from the booking process. 1- No website. 2- We need to pay before staying in the hotel? (first time I ever hear that). 3- Got promised 3 times of getting my bill on whatsapp and it was never sent. 4- It took me 8 calls and 14 emails to arrange for my booking. This is unacceptable and not the standard I expected from such an amazing resort and location. I blame their management on this. I would still go there just because of the location, because AlUla is beyond amazing! Shame this is how things are in this resort.