Novotel Jazan Hotel

Visited Jazan and stayed at Novotel on a business trip for a couple of nights POSITIVES (+) Location is immaculate, facing the sea and near the corniche park. Other commercial and government facilities are within a 10 mins drive (+) Hotel is modern and artistically designed keeping practical & new age needs in mind. Rooms are equipped with all required amenities with touch enabled panels to close off lights, room cleaning, illumination etc. (+) Rooms are top notch clean and well spaced out. I got the city / pool facing view which was well lit and had good enough space of mobility (+) breakfast at the hotel is at Amouj restaurant which has a range of English and intercontinental breakfast menus. Clean, spaced out with a well supported staff who is always available for your help (+) special thanks to Amouj team member (Reydan and the night manager) who provided me a takeaway breakfast as I had to check out at 5 am on the last night. The favor was granted and they went over and above to provide all food options NEGATIVES (-) Spa at the hotel is poorly managed with untidy facilities. The leather spa table for massage is torn in many parts with dirty outlook making customers feel bad for choosing the place. The massuer, Gen, is very good and supportive though as he goes out of the way to ensure customers get the most out of the place. Hotel management should at once look into renovating the spa as it is in really bad shape (-) Walkabaility: another downside is that no restaurants or eating facilities are at walking distance. Without taxi or uber/careem available in Jazan city, it gets tricky to get your dinner from outside the hotel (-) signs and boards are missing from the hotel. I had no idea where the pool or spa or business center was. Since there are two lifts in the building approaching to Rooms and other facilities, it is difficult for a new customer to find the places with ease (-) Front desk staff needs improvement in attending guests. During busy hours (noon and evenings), there was only one person attending to multiple guests without quickness that was required. I had to wait for 10-15 mins each time and then left the reception without a solution VERIDCT Overall a family friendly place with nicely built infrastructure and exquisite location.. improvements needed in human resources and select sections only Overall Recommended 7.5 / 10

I like their hospitality very much. There staff attitude and services are remarkable , especially Ms. Nouf. This hotel is highly recommended for work or business visits.

It was amazing experience with sea view room and the front desk man Abdullrahman also the staff in the restaurant including Shareef. The breakfast was so good and the room service as well it’s not my first time since 2019 I’m their loyal customer. Thanks all