Google review
I have thought long and hard about this but I think it should be know. I thought for the price, the service would be spectacular but it fails at a few points. I was told to called 10-20 minutes ahead of time if I needed a ride, but at times they were 30 minutes or more. The longest I waited was about 45 minutes. Then I thought I had everything planned out with the concierge but the rest of the team working there didn’t seem to be on the same page with any of the arrangements I requested a week before. Mostly just simple dinner reservations, tours, and some stargazing. And then for the most expensive dinner, I asked for a medium rare steak and it was served almost done. It was a waygu steak too. They offered to redo it, then it came back with some sauce all over it. I didn’t think a waygu steak needed sauce. The manager did however, waived a car ride and covered a dinner for us. Which was about 20 percent of what I spent on the dinner. I wanted to only say good things but I hope this helps them improve their service because those villas are paradise.
