Google review
As some other reviews said, it's not really a 5 star hotel. At some points the service is great and at others it's only a vineer of service.
The room showed wear. They should at least change the carpet, do some heavy cleaning and maintenance.
The bed was clean but the carpet, couch and desk chair were all stained. There was no fruit in the bathroom but there were fruit flies. I killed at least 10 or 12 in my four nights but there were still more left.
One of the bedside lamps no longer had its rotating switch, so I had to unplug it to turn it off. I had to unplug the other bedside lamp because when turned off, one of the bulbs was still partially illuminated. One of the sliding closet doors was damaged, causing deep scratches, and wouldn't open far enough to use some of the drawers inside.
The breakfast service was very good. There was a lot of variety and omelets made to order.
The driver service was good and he waited for me at the airport.
The front desk was very helpful day-to-day and printed a few papers for me. It did cause me some anxiety though.
My flight into Doha was late and I had to take a later flight to Dammam. I called the hotel from Doha to let them know but they didn't pick up and I emailed but received no response. I didn't know whether the driver would still be there or not. I found the driver, who did not receive any update from the hotel desk, was still there due to their policy of waiting for up to three hours. Answer the desk phone and communicate.
Technology was another problem. The Wifi credentials given at check-in didn't work. There are QR codes for two menus in the room. One was Italian cuisine, the other hamburgers and tacos. The .pdf quality for one menu was very bad. You could make out the names and almost all the prices, but not the descriptions. - The restaurant staff can't tell you either.
I tried ordering from one of the room menus and was told that was out-of-date. If it's out-of-date, why is it in the room? There are QR codes for the two menus in the restaurant, again one of these is only partially legible. To further the confusion there's a third menu on the website with more traditional middle eastern food.
The restaurant food was plain and bland, but that's normal. The lasagna was sub par. It's mostly mozzarella cheese, there was only one or two layers of noodles, no ricotta.
Restaurant service was lacking. As mentioned above, they can't describe anything in the menu. They didn't come back until my plate and drink were empty and then they just rang up the bill without asking me anything. Most restaurant service outside the US is rather "hands off" but I should at least be asked if I want anything else before handing me the bill.
The hotel complex is surrounded by a 15 foot wall and is not within walking distance of anything you'd want to walk to. Jubail city is a few miles away.
Most of their problems can be addressed with some care and maintenance.
Clean or replace stained carpet/furniture
Fix or replace broken items in the room.
The QR menus should be accurate and legible.
The restaurant staff should know their menus. Some of this could be due to the language barrier.
To reduce confusion, don't have three or four different menus.
Make sure the Wifi works.
Answer the desk phone.
