Sheraton Dammam Hotel & Convention Centre

Had a short stay at Sheraton Hotel, Mr. Marlon has offered us examplory customer service and support. God bless him, you definitely need more employees like Marlon.. Stay blessed and Safe

Title: Disappointing Experience : Deceptive Debit Card Usage and Partial Refund at SHERATON Hotel I recently stayed at SHERATON DAMMAM Hotel with high expectations of an enjoyable and hassle-free experience. However, my stay turned out to be far from pleasant, as the hotel mishandled the usage of my debit card and failed to refund the amount in full, leaving me disappointed and frustrated. Upon checking in, I provided my debit card details as a form of payment for the room and other services. To my dismay, a few days after my departure, I noticed excess amount was debited from my account. Immediately, I contacted the hotel's customer service to report the unauthorized charges. The response from the hotel staff was slow and unresponsive, exacerbating my concerns. It took multiple attempts to get through to someone who could address my issue, leaving me feeling neglected and unheard. After much persistence, the hotel acknowledged the mistake and claimed it was their mistake. They promised to refund the incorrect charges promptly, but to my dismay, the refund amount fell short of the total sum that had been wrongly charged to my account. The discrepancy in the refund only added to my frustration and distrust of the hotel's handling of financial matters. Throughout the process, I encountered a lack of transparency and accountability from the hotel staff Mr. Mohammed Shafi. Instead of taking ownership of their mistakes, they seemed dismissive of my concerns, making me feel undervalued and asked me to file a complaint. Beyond the financial inconvenience, the experience left me questioning the hotel's overall security measures and their commitment to customer satisfaction. Trust is paramount when it comes to sharing sensitive financial information, and the hotel's mishandling of my debit card details raises serious doubts about their ability to protect their guests' personal data. In conclusion, my stay at SHERATON DAMMAM HOTEL was marred by the misusage of my debit card and the subsequent partial refund. The experience was frustrating, time-consuming, and disappointing. As a guest, I expect transparency, prompt resolution of issues, and the assurance that my financial details are handled with utmost care. Regrettably, SHERATON DAMMAM HOTEL fell short on all these fronts, leaving me with little desire to return or recommend the property to others. I strongly advise potential guests to exercise caution when providing their payment information to SHERATON DAMMAM HOTEL and to monitor their financial transactions closely during and after their stay.

Cafe is quite good. Excellent decor. cakes and Coffee is very tasty. But the special attention care and friendliness from Inshaad and laline made us feel right at home. They personally came to tables to check if we had everything we wanted and if everything was up to mark. Loved his genuine touch of hospitality, which brings up the bar quite a bit.

Five star property. Multiple restaurants available, good outdoor pool. However the room service is not good. Stayed for two days, but no one came for refilling the complimentary items. And there was no cleaning also.

Attended an activity from my company, held in Sheraton Dammam. It was old, yes, but you will definitely enjoy the ambiance of luxurious classic look. It's clean and the food served are good. I mean I tried almost everything form what they've served, and everything taste really good.