Google review
I made a reservation at the Park Hyatt Jeddah in September 2022 for a stay from March 17th to March 21st… on March 7th I get an email from the Ritz Carlton Jeddah that my reservation was cancelled, puzzled by this email I contacted the Ritz and was advised that the hotel I was originally booked at rebooked me then ultimately cancelled my stay at the Ritz. Upon contacting the Park Hyatt I was told “a government institution “ booked the rooms that was the first of many lies, the Formula 1 race was the reason they overbooked the hotel, they offered me no comprable accommodations to match the level of the park Hyatt Jeddah after rejecting. 2 hotels they offered. They said they found a “5 star” hotel and would offer me complimentary airport pickup ….. the “5star” Elaf Galleria. Is NOWHERE CLOSE TO A 5* hotel ,airport pickup , we waited an hour and 40 minutes for the driver to show up!!…… upon checking in to the Elaf Galleria I presented my passport and credit card as I have done in over 40 countries visited , they said they didnt need the credit card! …the first room we received was FILTHY no hand towels, stains on floor fingerprints on light switches etc, we were shown to another room that had a terrible stench of mildew, we were shown a 3rd room that as we approached. Had a house keeper spraying some sort of deodirizer that was soo strong we had to ask them to open the window to the. Room, it was an interior room overlooking a courtyard. My wife has underlying health conditions and should not be placed into situations like that. I made that known to the front desk they didn’t seem to care..During this time I called the Park Hyatt Jeddah numerous times telling them. These accommodations were unacceptable and to find another hotel NOTE: there were a few rooms available at the Ritz and the intercontinental all the person on the phone could tell me was “ it’s the weekend no mangers are around to make that decision , someone will call you back on Sunday” here it is a week later and no manager has contacted me
Hyatt overbooked hotel or sold my room at a higher rate and my wife and I are the ones to suffer the inconvenience and the cost to stay at what is at best. A 3 star hotel , the best part is that hotel has the same nightly rate as the park Hyatt , with no Red Sea view, located ina commercial areas instead of being an actual resort.
During this trip we started in Marriot in Giza and the Waldorf Astoria Kuwait both of these locations impeccable service!!
Calls/emails to park Hyatt Jeddah and to Hyatt corporate have been useless, this is no way to treat any customer , Hyatt has failed in all aspects for this booking, poor communication , zero accountability and overall lack of any human decency to do what is right
I am attaching photos of this “5 star hotel” so that you can see what Hyatt considers something that is on par with them
