Name: Assila, a Luxury Collection Hotel, Jeddah
Address: Assila, a Luxury Collection Hotel, Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah Saudi Arabia
Rating: 4.5

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Reviews

4.5

Excellent

from 45 reviews

Excellent		37
Very Good		4
Good		0
Average		1
Poor		3

Service		0.0
Organization		0.0
Friendliness		0.0
Area Expert		0.0
Safety		0.0

Reviews

Jan R

05/20/2024 22:19

Google review

Wanted to give it a try as alternative hotel since me and my team are staying almost every week in Jeddah for work. Unfortunately, a really disappointing experience (gave it 3 times)… every time it required significant discussions to get a decent room from where I can work from. The rooms are principally nice but over the course of the last 3 weeks we had problems with non functioning AC, problem with water, smoking floors as well as really bad smell of sewage in the room… As consequence we are unfortunately forced to go back to Ritz and Hyatt

Ghioodh Noorwali

08/22/2023 12:26

Google review

Although the room was nice but the customer service is the worse you can ever see, One employee Amani her name, kept lying and changing the facts to cover her lies. she even twist what happened in day saying thing did not even happened and insist that i am the one who is lying. i couldn't stay one minute after her conversation to me in the breakfast. such awful employee with 0 star service. Even after i did a check out. She called the next day, saying i wanna fix what happened. but instead she keeps lying about everything and changes and twist more facts. It is not enough that i had unpleasant stay because of her She made sure to make me had a bad day the next day too I will never repeat a visit to such hotel or even recommenced to any one Such an awful stay safe your money for hotel where its employee more professional and do not changes their words and agreement with you. I booked the hotel for my wedding anniversary , thanks to Amani it became the worse day in my life

Jay Takefman

11/02/2022 11:14

Google review

I am an Elite Bonvoy member and for over three weeks I have been politely asking the hotel to provide me credit for the nights I stayed at the hotel. Promises have been made and not kept up and now they are ignoring me. What kind of loyalty are they looking to build? If you are a regular traveler like me these are the things that truly matter.

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Assila, a Luxury Collection Hotel, Jeddah

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Jan R

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Jay Takefman

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Assila, a Luxury Collection Hotel, Jeddah

Assila, a Luxury Collection Hotel, Jeddah

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