Google-Rezension
I’m changing my review to 1 star to drive the point through to the hotel’s management. Despite what I wrote and how my sleep was really uncomfortable, they were still THRILLED and HAPPY about my experience. I hope they set their standards a bit higher.
Hotel itself is very nicely decorated. You can feel that they were not stingy when they built it.
Staff, though very nice and eager to be of help, certainly need more training to reach the professional level that a hotel like this needs.
Now comes the rooms, they are clean and beautifully furnished with a modern feel, without over doing it. However there are several shortcomings, most importantly are:
- mattress was overused that it had sunk in a couple of areas to the degree that you feel you could slip off the bed - very uncomfortable.
- motion sensors do not work properly. Lights kept turning on and off during the night that woke me up many many times - I could not find a way to disconnect them.
- there was an annoying continuous sound that I could only describe as a hard disk that was working overtime.
- you have to wait a good ten minutes when taking a shower before hot water comes.
- a laundry service request was supposed to take an hour took more than 4.5 hours to be delivered back.
Breakfast that came with the room, though not bad, was quite limited in variety.
