Google-Rezension
This is a new luxury boutique hotel, part of a Saudi hotel chain brand. Simply perfect.. Spacious room, with every possible amenity you could think of and an impeccable service by the staff... 7 stars!
UPDATE:
I felt it's only fair to give an update on my first review to paint a full picture of this hotel..
After more than 40 days stay as a long term guest I would revisit my initial review and downgrade it to 3 or 4 star.
The reservation and booking service is quite disappointing and unreliable. After my long term stay at this place I requested to extend for a further 2 weeks. This request was casually met by reservations and left till the last minute to address incorrectly. Clearly loyalty means little to this one branch hotel location. So this signalled that I needed to take my business elsewhere.
Upon check out the final bill was loaded with errors and overcharges that could not be explained nor justified and no one from the hotel had any response other than 'please speak to hotel reservations manager'... Who was the prime reason for leaving this hotel because of his lack of understanding to my requirement.
Whilst I loved the notion of a Saudi Homegrown brand of hotels... The management needs to look into how effective the reservations team is and how much business they are driving away due to their lack of responsiveness and hospitality understanding. Sadly, this place drops to a three 3 experience.
