Al Madinah Harmony Hotel

absolutely appalling checked in yesterday with my husband and 2 children. got given the room key… opened door and ants were running all over the floor and on the toilet seat. the worker seen them too so offered to change the room..next room was full of damp.. changed room again and the room was disgusting dirty marks damp in a horrendous state. within 15 minutes off reaching there we checked out and paid alot of money for a new hotel. health hazard. definitely not recommended. my travel agent booked that for us said its got good reviews. but when you get there its horrendous

The only good thing about this place is the location. Other than that avoid and go to the Hilton if you can. The room's are old and stained, the carpet was disgusting and the beds were creaky and in 2023... THERE IS NO WIFI. To clarify wifi is apparently available at the hotel but there's barely any connection. You speak to reception and they actually said "sometimes maybe work, sometimes not". Our rooms weren't cleaned sometimes for 2 days in a row despite asking for it to be cleaned. Avoid it if you can.

Stayed here a few times now.. Quality for money. Staff are welcoming and very pleasant. Parking is available making it convenient also. The location is superb as the Haram is near. Lots of convenient shops around too for eminities and take out. I just feel the rooms need a modern upgrade although we have had extremely comfortable stays despite this. I highly recommend this hotel and will love to come back again.

So many bad things… No WiFi in rooms… color scheme feels very awkward… almost No Light in the hallway… Low level furniture… Don’t buy the room with this sort of Window… will make you feel that you are in captured in Jail… But good thing is they switched the room on request that has Uhud Mountain View.. Good point is Very Clean. Can’t say it is a Five Star.

The worst hotel experience ever. The receptionists may as well not be there as everything that we asked for was completely ignored. We were unable to stay in the room for longer than 30 minutes as there was a wretched stench coming from the bathroom, hotel room and the corridors. My cousin decided to sleep in the lobby for our 5 night stay. The housekeeping took 2 days to come clean our room which was just making the bed bearing in mind the carpet was filthy, the bathroom had black mould everywhere and the bedsheets looked like they hadn’t been changed for 2 weeks. As we pulled the bedspread off the bed the first night, there appeared to be hair and green bogey like bits. The AC was extremely slow and was blowing out dust particles and triggered multiple family members dust allergies which caused them to be ill for the rest of the trip. We had 30 family members staying in Harmony and let’s just say not one of us left happy. Overall I cannot stress enough please do not waste your money on this hotel, I do hope this was useful and you can find a better hotel and enjoy your stay in the beautiful city of Madina.