Four Points By Sheraton Restaurant - Mekka Nicht abgeholt

I am quite honestly just shocked at how a hotel with such prestige across the world has been so totally disappointing here in Saudi Arabia. As a frequent traveller I have stayed in 3 star hotels in very delapidated areas which were far better in both service and experience. First of all, we booked two rooms and one of those rooms had some foul smell in it and the water in the shower failed to even make it down the drain. That was absolutely unacceptable from this so called five star hotel. The towels in the room I shared with my wife were extremely smelly as if they had not been dried properly after being washed. This is not acceptable at all considering freshly washed linen and towels are a very small requirement from such a usually prestigious hotel. When we complained about this, we were moved to two new rooms - however nobody was sent to help us to move our luggage and my elderly parents had to drag heavy suitcases by themselves. I was very angry about this because as a five star hotel I would have expected a lot better. In the new room that was given to my wife and I, again there is a problem with the water going down the drain in the bathroom sink. We were informed by the hotel, there should be a bus taking guests to and from the hotel to the Haram. On the first day we were here, the bus came extremely late and so we missed our Salah waiting for the bus. On the way back, we waited for over an hour and the bus never came to pick us up. We had to end up speaking to other bus drivers and found a kind driver from the Milleniem Hotel who offered to take us there as this hotel is next door to Sheraton. If it wasn't for him, we would have been stuck for a long time standing at the bus stop with no bus coming. On the second day the same thing happened and we had to use a taxi. When I requested to cancel my stay, I was told that's not possible, only credit. Finally when I talked with the front desk manager about the bus problem, he said exactly that's your luck you need to wait till we change the bus company we can't do anything to you

Overall good hotel, the positive points: cleanliness, shuttle available for Haram every hour, good breakfast buffet, offering variety of food, nice and comfortable rooms, welcoming environment. Negative points: No porter available at check in and check out even after reminding number of times, shuttle service available but some drivers were wasting time unnecessarily so some improvement needed in terms of drivers. Conclusion: Will definitely recommend to others but suggest to improve on customer service overall.

Amazing place. Great price $30 . Excellent restaurant. Clean . Staff are super professionals. Great mosque next door. Starbucks in back of building. Supermarket inside. Very well maintained. Room service & Bus to Haram is every hour.

We are so fortunate to have this hotel just a few minutes drive away from masjid al-haram. I had a wonderful experience at this hotel. The rooms were clean and very comfortable. And also the food is absolutely amazing.

What a great experience throughout from the moment i entered this hotel. I had previously stayed in hotels near by haram but this was by far a much better and comfortable experience. After a long 20 hour plus journey, i arrived around noon time at the front desk for check in. Regular check in time was 16:00, but without asking me to wait or no rooms available, i got my room key card in 5 minutes. The staff at the front desk reception were very kind, helpful and pleasant!! The room was very clean, neat and well maintained. The hotel provides free shuttle bus service to and from the haram shareef. Shuttle bus run every hour. I would highly recommend this hotel if you prefer comfort, good service and above all at a very reasonable price.