Four Points By Sheraton Restaurant - Mekka Nicht abgeholt

It was ok experience, nothing special about it, until Mr. Sabry F&B changed our mind about it. He was very nice and helpful, even during rush hours in Ramadan. He didn’t leave our table till he is assured of our satisfaction. Thank you! (Pay attention to operational employees, they rudely ignore most of the guests; seems don’t like working here)

The hotel has new infrastructure with a very vast area. The size of the room does not reflect the magnitude of the hotel itself. There is no dedicated hotel entrance for a taxi and baggage service. Luggage service requires more staff. There was no coffee machine for breakfast. Bus pickup location changed and we were not informed; we ended up waiting for two hours at the old spot. At the time of writing this review, the pick up for shuttle at Makkah is at Kudai bus terminal which is 15 minutes walk underground from Haram. On a positive note, we had a welcome fruit basket on checkin. Gym was good. Overall, this hotel seems ideal for couples. For families with kids, aim for a bigger room.

Hotel is beautiful and the rooms are nice, however it is difficult to navigate each floor due to its size. location is great there’s a beautiful mosque near however the downside is that it is 15 minutes away from the haram. services have been good

1. Please fix your wifi. It Works 10% of the time. 2. Reception Please inform guests about the change in shuttle service during Ramadan instead of letting them wander around for 4 hours trying to find the bus. For future guests You have to catch the hotel bus and then the government bus to go to the haram. You’re looking at a 1.5 hour journey in total door to door. It’s so far from haram to be able to go back and forth as much as you like. 3. A random man tried to enter my room and the duty manager did NOTHING about it, not even check the cameras so I felt unsafe for the duration of my stay. 4. The AC is DUSTY you will literally inhale SAND as soon as you turn it on. Made us all ill. They need to clean them. Called reception who said they would send an engineer. Still waiting for that engineer 2 days later. 5. No one helped us with our luggage on arrival. Lots of security guards outside doing absolutely nothing and when I asked for help they didn’t understand English to help find a bell boy. We ended up carrying our suitcases in our selves. 6. Housekeeping are excellent and food is excellent. Chefs outdid themselves for the iftar buffet. They get a 5 star from me. 7. Also has anyone else noticed the obvious fake 5 star reviews? :/

Positives: Location, right next to an amazing masjid, such a blessing on your doorstep you’d be silly not to go their. Also, the transport shuttle to and from the Haram is superb and efficient. Also, the area is very chilled and relaxed, park friendly with ramps leading everywhere. Staff are excellent for the basics and room service is also very good quality and value for money. General upkeep of the hotel si good. Negatives: I went for Friday prayers and a strange man attempted to get into my room where my wife and child were sleeping after a long day of travelling and performing Umrah. I’d left a do not disturb sign on the door and that seemed like an invitation for this stranger to knock on the door. He knocked on the door, my wife answered after quite some time and he’d walked a few steps away from the door. Once she did answer he asked if she needed anything. She said she wanted some clean towels and he pretended as though he was going to sort them out and ran away. Who knows what would have happened had my wife opened the door sooner. We informed the hotel staff and duty manager (08/03/2024) about this expecting them to at least check the cameras and see what it could have been. They simply dismissed the whole thing and said it was a lost hotel resident. How absurd. Either they simply didn’t understand or they’re just palming off with a little too much nonchalance for something that is in fact extremely dangerous. I understand it’s difficult to manage every single person that walks in through a hotel door and with the added false sense of security of the lift that requires a hotel room key. The security measures and response from the hotel is laughable and it’s only a matter of time before something ugly happens in this beautiful place. Also, if you’ve read this far, this hotel as many others buys fake reviews by the truckload.