Al Dakkah by Duniaty Hall - The Venue Hotel - Dschidda [Ramadan] Nicht abgeholt

Unfortunately, my recent stay at this hotel was disappointing, and I never expected such poor service. Here's a detailed review of my experience: 1. Check-in: It took approximately 15 minutes to check in because there was only one person at the front desk. Furthermore, they didn't make any effort to expedite my check-in process, unlike other hotels. To my surprise, I was informed about ongoing maintenance, which Agoda should have notified me about. However, I never received any such notification. Despite my explanation, the staff member didn't seem concerned, leaving me with no choice but to proceed with check-in. 2. Room: The room lacked a coffee machine, and the towels provided were of poor quality. Upon inquiry with room service, I was told that coffee machines are available only in certain rooms, which was unexpected. 3. During my stay: On the second day, I received a notice that the AC system would undergo maintenance, resulting in a 10-hour shutdown during the night. This inconvenience made me uncomfortable, prompting me to leave the hotel with my luggage. 4. Check-out: The check-out process was smooth, occurring around 22:40. However, when I shared my experiences with the front desk, they offered only a perfunctory apology and failed to take any steps to address my concerns. Overall, while the hotel is clean and well-located, its service like a two-star hotel (if not worse). I would not recommend it for occasions requiring a more memorable experience.

It is a great place to stay when you visit Jeddha. Women will go next door to the Waldorf for pool and gym facilities. It's a small walk. Good access to the beach and very centrally located.

The staff at the reception desk have always been extremely courteous and friendly, and their welcoming attitude immediately sets the tone for the stay. I have always found that the reception staff are efficient in handling check-in procedures, ensuring that guests are quickly settled into their rooms with the minimum of fuss. Importantly, the staff are always willing to offer advice and information about the hotel and its facilities, as well as providing can confidently say that the reception and restaurant staff at the Hilton exemplify the highest standards of warmth, professionalism, and hospitality, making guests feel truly welcome and valued.

- Receptionist behaviour with us was so bad and it influenced our whole stay. - We were asked to wait for the suit to be ready, and that is fine… the problem is that we waited for about 1 hr and the room were ready but the receptionist didn’t bother to tell us until we asked (she informed me earlier that she will call once suit is ready), and not even apologised for such stupid act!! - Receptionist should learn from hotel’s Saudi coffee attendant welcoming the guests. - I don’t think I will return back to this hotel unless I forced

Inside the room , it is acceptable setup . However hotel was doing maintenance in lower floors and it is insanely noisy !!! Hotel informed me at check in about the maintenance but that was too late to do any change and not clear the noise would be so much !!! Moreover, which made it worse reception did not answer the call though the guest service directed me there 2 times but fail to connect We have tried twice to call the duty in charge and finally got her in the call and she promised to check other rooms availability and get back to me ; apparently she didn’t do so !!! Upon checking out next day Tuesday morning , I have provided direct feedback to reception, yet he thought rooms are bad and ignored that staff contributed heavily in my disappointment!!! I am very disappointed with hotel and the way how the manager in charge treating hotel residents!!!