Zowar International Hotel

Very very bad. Don't stay in here. Receptionist is very very bad attitude. Room is so bad, I booked for double bed but I have twin. Don't have water for drink. very2 bad hotel. Now 812 and 813 718. 23 Feb 2024 until 26 Feb 2024.

AVOID THIS HOTEL - IT IS A FILTHY PLACE We checked in the hotel in the morning of 18-Sun-2024 and were a checked in a room (711) and immediately we noticed the following: • Room was very filthy with very bad smell and even the linens were not changed • The carpets were very old with stinking smell • We opened the fridge and it was full of fungus and very bad odor and definitely not something to can keep your food in it. • Then we went in the bathroom and it was very filthy with lot of mold everywhere and never cleaned • We asked the bell boy to turn the AC and he said it will work after the sometime. I requested the room to be changed and was told that they will shift me to better room the next day • The whole night we couldn’t sleep as the AC did not work and it was extremely hot and there was no fan as well • The next day morning I went to the reception and requested the room to be changed but was denied as they said there were no rooms were available • I requested to fix the AC at least as we couldn’t stay in that filthy room but was never done in spite of several requests. • It was extremely difficult to stay in that room and I humbly requested to at least open the window but I was told that the window also cannot be opened and this is a serious issue. • Finally, as we could not stay in these extremely unhealthy conditions, we checked out of the hotel one day earlier on 20-Feb-2024. • Not even on a single day anyone cleaned the room AVOID THIS HOTEL AT ALL COST. THEY DO NOT WHAT CUSTOMER ISSUE IS. THE FRONT DESK GIRL IS VERY RUDE

Only thing going for this place is the location. 10min walking to masjid Nabawi. Absolutely no way this qualifies as a 4 star hotel. Bathroom was disgusting, moldy shower/sinks. Rooms are very small, barely any space to eat if you bring food back. There is not even a chair in the room, just 2 beds. Worst of all, the management disables air conditioning in the middle of a desert. My thermostat is set at 5 degrees Celsius but my room is still hot. Would not recommend at all.

Location is great, breakfast is great. The rooms are small, very old bathroom setups, shower over bath with shower curtains. The staff is not friendly. Front desk reception ladies have attitudes. Cleaning services needs reminders. Towels are old. I stayed in a king deluxe room.

Where can I start, this place is probably the worst hotel I have ever stayed in. First got checked into an uncleaned room. Requested to be moved to another, the staff showing us the new room was incredibly rude. Pretty much every room we were shown had a damp smell and was so outdated, broken furniture, dusty Mats and molds everywhere. The toilet full of limescale and water temperature is not consistent. The switch doesn't work and the air con only works when it wants too. The service is atrocious, things that have been promised in the booking aren't available e.g. iron, towels etc. You really have to pester them to get the towels and asking for iron, they will instead try to sell you their laundry service, priced by the kilo. We asked for our room to be cleaned when we went outside, came back 4 hours later The rooms were not touched. All in all please stay away from this place. Don't get tricked by the pictures etc.