Dallah Taibah Hotel

DO NOT BOOK THIS HOTEL. We had contacted the hotel prior to reaching the location. They said they had rooms and will accept online payment via our travel agent. When we reached the hotel, they had 3 hustlers at the main entrance who didn't formally work for the hotel but were clearly in on the whole thing. The hotel refused our online payment and asked us to pay in cash - which we had to give out of our spending money. Then the 3 hustlers asked for money on top of the cash payment because they said we can't book unless they are paid. Obviously when traveling with family, we had no other option but to give in to these sneaky, gross demands. Because otherwise we didn't know if any other hotel would have availability + cost. After the extremely off-putting start with the check-in, we were taken to the welcome lounge to have some snacks which were horrible. It was like they were cooked 3 days ago and left in the pan. The rooms we asked for were two 3-bed bedrooms and one double bed bedroom. One of the bedrooms we got was originally had 2 single beds but they had forcefully fitted a third one in there. Which meant there was literally NO SPACE to place luggage, pray or even walk. We had to ask them to remove one chair so one less place to sit. The AC and light controls were hidden behind a lamp. No hooks behind the bathroom door to hang clothes. A broken window that didn't close and had cold air coming in constantly. The bedside lamp was fluctuating. NOTHING from the beginning was good or right about this. I'm never EVER coming here or recommending anyone to come here!

We've had the most amazing experience in Dallah Taibah when we went in Feb 2019. Be it hospitality, service, response to request, room service or food...it was just too good! The food... breakfast...was the most amazing spread ever. It's not just about variety... but the taste... it was simply superb. They have seperate breakfast buffet for people from different countries... to cater to their tastebuds. The restaurant staff kept checking if we needed anything. They asked if we were happy with the food and if there was anything missing... they arranged for it immediately. The reception was very welcoming. Staff always smiling. The overall experience was too good. If there was a chance to rate it 10 stars..... I would.

Location of hotel is excellent. But their rooms need revamp. Toilets are quite small as compared to other hotels in this area. Otherwise this hotelis nice and if they renovate their rooms and toilets it is worth staying. Price tag is a bit higher than facilities.

Stayed here for 6 days, wonderful friendly staff. Nothing was an ask for them. Ideal if you have a family as the women section is close by. Only downside is they need to update the room keys. Lovely people would like to stay here again

Stayed here for one night. Really enjoyed their warm hospitality and comfort in all the services they provide to their guests. This hotel has upgraded it's comfort in all aspects which reflects right from the moment you check in. I really hope they maintain this standard always.