Mazaj Café - Le Meridien Hotel - Mekka Beanspruchen

The hotel is nearby Haram (5 min walking) but the rooms, beds, bathrooms, appliances, toiletries, hardwares, furniture and fixtures etc. are neither good nor does it satisfy the amount paid. The beds were very uncomfortable and the lights were kind of dim. The charging sockets were very few in number and I had to use the extension plug for the extra sockets. The rooms are very congested as the floor runs short. However the room service guys are good and genuine to help moreover the stay was also good because the city itself is a place of peace.

It seems there is no maintenance to keep this hotel in good shape. The carpets are too old and too dirty. Damages on the walls and doors are left unfixed. Molds can be seen in the bathrooms. I am really surprised this hotel is allowed to operate in such a poor condition.

We paid for 2 quad rooms, but were given 2 double rooms, with 4 beds squeezed inside from wall to wall. No space to put luggages or chairs and table.The rooms was not cleaned properly,a non smoking room but the smell of ciggarettes were strong.The iron was not working.The other room even the plug is not working.We requested for change of room on the second day(not an upgrade since this has been paid.!), we were treat like beggars.We asked politely but they refused us. We had to fight and raised our voice, only then they entertain us. Still we only got our new room one on 3rd day and one on 4th day. We have elderlies in our rooms so it is important to have the spaces for walking and for the air to circulate. There were no apologies given to us AT ALL. They didn’t feel remorse at all. The janitors are very polite & speak way better english than the receptionist.The food is the WORST as well. Same menu everyday with no variety at all. They treat us like rubbish. Not enough cutleries, no glasses, no cups. There are breads and pastries but no butter.Yet i saw there are butters under the table but never served to us.The manager said it is our fault as the breakfast duration is long 6am to 10am,yet everyone came at the same time.But one time I came at 9am, and there was nothing left for me to eat. I basically ate white rice with hard boiled egg. I apologies for my bad english but I hope I deliver the message.This hotel is the worse.I never been to a hotel that downgrade their guest’s room.For them is all about the money.I hope they received the same treatment from Allah in the hereafter, the same as they treat us the jemaah of Umrah & Hajj.

Absolutely non premium, Disappointing, double standard, poor customer service and not honest. It kills the brand name. The management need to plan the number of guest to ensure they have enough dinning seats and cutleries to accomodate large crowd and avoid guest long queue especially senior citizen. Definitely poor management. Due to the large crowd they still exercise double standard and quarantine the dining seat to a " special" group leaving other guest standing. The reception need to be sent to customer service school and not to snub to guest. Finally I challenge the dishonesty of their guard when a pilgrim handed over a mobile phone found at the lobby and the guard slipped into his pocket. The phone has found a new owner. This hotel need to beef up otherwise the Vision 2030 will be a nightmare worse still a disaster.