Masharef Tea Lounge - Mekka - سويس أوتيل المقام - البرج ف Beanspruchen

The staff was great. The rooms were neat, clean and comfortable. The haram view was the best of all. The management of your hotel was better as compared to other hotels. I can say that Sualleh and his team is doing a great job.

I stayed there for exactly 1 week, the hotel in general is very nice, especially the staff, but here comes the constructive criticism : First of all the fridge in the room is nothing that should be in a 5 star hotel, or any hotel for that matter. It's a super old rusted and dirty fridge, where the freezing compartment isn't even separate from the fridge so anytime you put anything in it, it freezes. Second the bathroom, I can definetly say it looks like the pictures, but the cleanliness lacks. The floor tiles had a lot of this hardened black sludge between them, the shower head was full of limescale, and the shower door wasn't the cleanest. Now I'm not saying it's unacceptable or it's super disgusting, but for that price it should be squeaky clean. For the room itself it's nice. I just didn't like the bed, it wasn't comfortable, the pillows and blanket were made of polyester / felt like plastic. Also something that you wouldn't expect of a 5 star hotel. We tried the dinner once, and for that price it's totaly NOT worth it. The food in general didn't taste good, it was all just looks with no taste. I had some chicken with rice, the chicken was undercooked. Had some other type of chicken it was also undercooked. The deserts were all super dry and tasted like nothing. And we didn't come late or anything for the buffet for the food to be like that. Maybe the breakfast or lunch are better, but after that dinner we didn't even bother trying the other 2 Meals. Also using the Air conditioning felt like a task, some weird central system, but not that important. The real turnoffs for me we're the fridge and the buffet. You'd think it's not a big of a deal, but it's little details that distinguish a normal hotel from a luxury 5 star Hotel. I would also suggest if possible to be on a lower floor than having to take the elevator for a long time. But again the hotel reception, elevators, corridor etc, we're all very very nice. Overall I would give it a 3.8/5 I would come again, but maybe getting a better room. (sadly forgot to take pics)

The best ever experienced Hotel. It was top notch. I stayed for couple of weeks, in room no 1135. Rooms are just Amazing had a luxurious stay. The washroom was super scrubbed and polished.The service was ultimately good . The preference was top rated. I highly appreciate the work of Mr.Rizan for his exceptional and outstanding service. Even having a great regard towards him.

I'm absolutely thrilled to share my experience with the hotel staff. They handled my complaint about check-in time with such finesse that I feel compelled to revise my review. Their sincere apology and exceptional customer service truly made me happy beyond words. In fact, I even run a clothing business myself, and I must admit, I've learned invaluable lessons about customer service from them.

Excellent location with just few minutes walk from the haram. We were able to pray the five daily prayers at the haram. The rooms are very good but a little tight. The restaurant buffet had variety of excellent food selection. The front desk representatives were helpful, courteous, and friendly. The service desk was great in delivering bags on time but not really helpful for other advice, especially on how to get a taxi.