Braira Hotel Olaya Riyadh

How can I start with this. I’ll count: 1) firstly and most importantly, my room’s “do not disturb” button was ON all day long and after a long day I return to the room to find that someone got in and left a welcoming dish (first seemed like leftovers), WHO HAS THE RIGHT TO ENTER A ROOM WHILE THE DND BUTTON IS ON, breach of privacy. Totally unacceptable. The only thing I got as an answer was “sorry we will check the system”. Very bad handling of this situation. 2) the room is supposed to be non smoking, but upon entering you smell the smoke that has sit on the curtains, rug and couch, they told me that it’s the AC “maybe” but still, not a good smell and still disgusting that they let the ac smell like this and not clean it. On the same not, one guy from the reception implied that he will check the cameras if somebody smoked inside the room and I asked how is this possible and he told me “he would look from the corridor camera” as if the smoke would be sneaking out from down the door and then he changed subject. 3) broken iron, started leaking all over my shirt but at least they gave me another one which is kinda working. 4) broken shower door, does not shut all the way 5) broken shower, you can’t fix from where the water comes from. 6) the room is SO dark with the least amount of natural light coming in. They know about this because if you check all the photos they have used flash to photograph this very dark place. Feels almost claustrophobic. Since you know that you don’t have natural light coming in, AT LEAST use enough lights inside the room so to compensate for the loss of natural light. 7) bathroom is also dark as hell, worst lighting actually I have seen inside a bathroom, you can’t look yourself in the mirror 8) no complimentary shampoo and shower gel, only two body lotions that are just Nivea repacked, but in order to even use this you obviously have to first clean your body. For the money and the stars of this hotel, the hotel HAS to be better than this. The hotel is not currently aware of all this, just some, I will let them know tomorrow, of course I’m not waiting for anything by their side to compensate for all this. Honest opinion, there are many great choices, just STAY AWAY as far as you can from this hotel.

Very bad experience 40 min for check in Only one staff is there during EID VACATION. Requested extra bed and they did not provide it for more than 2 h First impression is the last impression Will never consider Barira as an option at all

Today I invited my Saudi ?? friend for dinner ? national founding day but food was very very ? ? ? BAD also sweet very worst old food also no soft drinks my Saudi friend very very upset 99RIYAL WASTE ALSO MY SAUDI CAME FROM DAMMAM HIS NAME.MOHAMED JOHANI, KINDLY IMPROVE THE FOOD QUALITY WE LOVE BRAIRA GROUP OF HOTEL ? BUT FOOD VERY VERY ? ? ?

Fake Oysters at "Seafood and Asian food Night"! Although the hotel itself and the service seemed nice, but dinner buffet at the restaurant was on the contrary. The buffet was really terrible and very poor. The food has nothing to do with the "Seafood and Asian food Night". There were no seafood or Asian dishes. The food tasted bad and not fresh. It was one of the worst experiences I've had!

The hotel is nice and good decoration, but there is no response from the team as we send many emails without response. Mohammad shareef the sales director is not responding to any email or complain so no luck if you have any issue to be solved.