Artal Al-Monawwarah Hotel

Big hotel with poor lift maintenance. No cargo lifts. Two of the lifts were permanently out of order and the remaining lifts had defective buttons. There was a huge wait to get in the lift. The hotel had very short cleaning staff due to which the washroom was not being cleaned and even the garbage was not being removed from the dust bins. The only quality is that it is near to Masjid Nabvi.

One of the worst experience i have ever had here we got room for 2 days staff are very non professional and stupid we live 2 days no one came for room cleaning wasroom shower broken fridge not working telephone not working i ask to manager about these issue he told yes all thing are same in other rooms also sab kharab hai yaha . Not a single fecility and very rude staff pay 500sr for this pethatic room and service very disappointed

Cooperative Staff... Clean place... All necessary shops are very near

Veery dirty rooms even they didn't change the beedsheets, quilts and pillows covers. No one is available for the room services and cleaning. I have concerned the Counters staff they are very rude and misbehaving with the customers. I suggest to everyone never ever make mistake to book this hotel.

Good only for location near to ladies gate Reception...very bad attitude of day time guys especially the 2 persons in specs in day shift(they need training for good behavior, humbleness & manners) Parking...Forget about it you will never get it receptionist will say full even if available and same checked by security No room service No Kettle in room...inform reception many times but no action No tissue in room....inform reception many times during my stay for 3 days but of no use Toilets not clean.....no floor drain & cover Lastly if u plan to extend stay better to make online booking/change hotel bcoz at reception they will overcharge u then online...I extended my stay one day by online booking but the young guy in specs gave me a dirty room after i refuse to accept his charging rate . The room was not clean and was closed for don't know how many days/weeks and full of mosquitos , no ventilation, exhaust fan not working, no floor drain and dustbin.