Gardenia-Lounge - Mekka Nicht abgeholt

The hotel is good and everything will be fine if the hotel is not busy. As soon as it gets busy, your experience will be significantly degraded. Goods ====== Lifts Lobby Availability of grocery and barber in the hotel Shuttles (only if the hotel is not busy) Bads ==== Room Service --------------- Worst room service I have ever experienced in any hotel. I checked in on 25th Oct and until 28th Oct, house keeping was not done even once. They would come even on repetetive calls and complains, let alone daily taking out the trash and cleaning. We ended up taking out trash ourselves. Supplies --------- You will be given 2 or 4 - 250ml water bottles, according to the number of people in the room. If you ask for extra from room service guy, he will refuse and ask you to call reception, which hardly picks up the call, and if they do, they will commit to send the room service, which never comes. So be ready to buy drinking water from Mezzanine floor, or grocery stores outside as 1 liter for 4 persons and 500 ml for 2 persons is just not going to be enough. Rooms ------- 1. The room I was given had badly fitted beds (they don't really have quad rooms, they cram in two beds to make it 4 bed) making it hard for you to move around in room. 2. Main door handle was coming off and bathroom door could not be locked until pulled hard towards inside. 3. The thermostat for AC was broken, we set it to even above 30 and it cooled the room down to chilly 14°. The engineering personnel came and said it would be resolved in 5 minutes. It did not resolve, neither did anyone else came on multiple complains. None of the issues were resolved and they changed the room after multiple complains. Management and Reception ----------------------------- The processes and operations are extremely disjoint. Reception agreed on room change. When I packed everything again and called reception for room change, they had no idea about it. They started asking all over again why did I need a room change. They sent a bellman who thought I was moving out. Communication ----------------- Most of the staff only understands Arabic. They will hardly understand thay you are having a problem and will commit to send engineering personnel to your room, who will also come if you're very lucky. So, good luck trying to explain your issue if you face any problem.

I stayed at this hotel just last week for 3 days. My entire stay was very comfortable. The room was clean. The service was prompt. The best part of the hotel was the shuttle service..amazing.. it was so easy and convenient to go to haram sharif as the bus service was 24×7 in every one hour. There's everything available in the hotel itself.

Where do start? This hotel is just amazing. The rooms are beautiful and modern and clean. The location is perfect and the shuttle for Al haram leaves for every prayer so don’t need to taxi it. The staff and reception are so kind and helpful and they called us to make sure our stay was going good. Overall totally recommend this hotel and would stay here again in sha Allah.

Overall a very good experience at this Hotel. Rooms were decent sized with all basic ammenities. The service is a bit slow but doesn’t really matter. The staff is cooperative and shuttle service is beyond the standard. Would definitely love to stay here next time.

Check in was not smooth. We booked and paid in advance for 2 rooms but they only had booking for 1. Rooms were clean and decently sized. Room service was slow. Very good shuttle service. Will stay here again, insha'Allah