Voco Makkah

The hotel or more specifically the group hotels ( as they had 8 linked huge towers) is state of art when it came to facilities, rooms, decorations..etc But it really needs a serious change when it came to customer care and guest experience; starting from the always busy reception with limited staff ( i faced bad attitude from some of them) to cope with the expected traffic, the unclear roots between towers/floors/elevator, to the a silly but big issue with the room card as it requires to be programmed occasionally. Special thanks for Mr. Sami ( reception supervisor, tower 2) for his kindness and understanding.

New hotel but understaffed. Had to beg them for two days to provide towels. Have to phone them about 4x a day to come and clean. House keeping extremely rude and abrupt. Would not recommend staying here during busy periods as they can not cope and do not have enough staff or materials. Room clean means they will provide soaps and water. Cannot wipe or clean bathrooms or make beds. For a 5* hotel they need to up their game

Arrived yesterday for Umrah. However rooms are very small, dirty and service overall is poor. Huge hotel but hardly any staff members working in the desired areas. Tea and coffee provided within the room but no milk to accommodate you have to pay 15 Riyals and wait 30 + minutes for room service to send it. How ridiculous! Very average breakfast buffet compared to my stay in Medina. Waiting staff have no care about the guests when cleaning the tables after use. Spilling things across the floor and not cleaning up after. For a 5 star hotel very basic. Room provided is dirty and housekeeping are not competent to do their jobs. To further add my mums clothes tore as one of the chairs in the breakfast area had a nail sticking out. They provided complimentary fruit as a means of apologies. Whose going to cover the cost of that? I wouldn’t recommend this hotel!

Overall the hotel was good. Staying experience was average to good. Room service was fine. The personnel need to be trained for the job. Stayed in tower 5. The staff didn’t seem to be that friendly. Didn’t really bothered to respond if we asked for something. The huge disadvantage that i noticed that it has the worst Shuttle service. Too much crowded at Prayer hours. Was really hard to get in to the bus after each Prayer. Had also long waiting hours. Saw people standing inside. This could definitely ruin your whole stay there. Due to this problem it’s hard to recommend them. They really need to address this issue ASAP to make it more comfortable for their guests

The hotel is 10 minutes away from the mosque but provides shutter buses every 10 minutes. The rooms are very big and the beds are very comfortable table . The service is perfect and the breakfast was very delicious. Staff is very welcoming, we had a lovely chat with Fatima from tower 4.