Sheraton Dammam Hotel & Kongresszentrum

Just refurbish your hotel, it is dying. For god’s sake fix your plumping for hot water, at-least try to renovate and keep up with the “5 star” standard. It is ridiculous how they have just kept floating this 30-40 year old hotel.

Really disappointed in the cleanness of the hotel.. there where molds in the room and bathrooms.. the water from the bathrooms is yellow… the hotel desperately needs renovation and the the furniture is too old and dirty.

Title: Disappointing Experience : Deceptive Debit Card Usage and Partial Refund at SHERATON Hotel I recently stayed at SHERATON DAMMAM Hotel with high expectations of an enjoyable and hassle-free experience. However, my stay turned out to be far from pleasant, as the hotel mishandled the usage of my debit card and failed to refund the amount in full, leaving me disappointed and frustrated. Upon checking in, I provided my debit card details as a form of payment for the room and other services. To my dismay, a few days after my departure, I noticed excess amount was debited from my account. Immediately, I contacted the hotel's customer service to report the unauthorized charges. The response from the hotel staff was slow and unresponsive, exacerbating my concerns. It took multiple attempts to get through to someone who could address my issue, leaving me feeling neglected and unheard. After much persistence, the hotel acknowledged the mistake and claimed it was their mistake. They promised to refund the incorrect charges promptly, but to my dismay, the refund amount fell short of the total sum that had been wrongly charged to my account. The discrepancy in the refund only added to my frustration and distrust of the hotel's handling of financial matters. Throughout the process, I encountered a lack of transparency and accountability from the hotel staff Mr. Mohammed Shafi. Instead of taking ownership of their mistakes, they seemed dismissive of my concerns, making me feel undervalued and asked me to file a complaint. Beyond the financial inconvenience, the experience left me questioning the hotel's overall security measures and their commitment to customer satisfaction. Trust is paramount when it comes to sharing sensitive financial information, and the hotel's mishandling of my debit card details raises serious doubts about their ability to protect their guests' personal data. In conclusion, my stay at SHERATON DAMMAM HOTEL was marred by the misusage of my debit card and the subsequent partial refund. The experience was frustrating, time-consuming, and disappointing. As a guest, I expect transparency, prompt resolution of issues, and the assurance that my financial details are handled with utmost care. Regrettably, SHERATON DAMMAM HOTEL fell short on all these fronts, leaving me with little desire to return or recommend the property to others. I strongly advise potential guests to exercise caution when providing their payment information to SHERATON DAMMAM HOTEL and to monitor their financial transactions closely during and after their stay.

I stayed in the hotel on Eid days Unfortunately cleanliness is very bad. In order to clean your room you have to call the reception and if you don't it won't be cleaned.

Worst check in process ever! Staff incompetent, arrogant and except for one not helpful! Check out was similar. Pool area ok and big tv screen for football matches. The lobby is nice but the rooms are old. Room wasn’t cleaned the first night! Never again! Worst Sheraton I’ve ever stayed in!