One to One Hotel

Unfortunately, the hotel has closed business & turned it to an extended stay (monthly), without any notice. The problem is that they still call themselves a hotel.

Never never never use its swimming pool if you dont know swimming. It is deep suddenly without any warning. We have near death experience including my kids and there was no one to help. We were about to drawn as we step just few centimeters in pool as there is sudden slope. Never ever go to this hotel if you are thinking to use pool. People will say its my mistake to use pool if I dont know swimming. But it was told that at one side it is 4 feet deep only. But never told that there is steep slop suddenly, no warning sign or line of this slope and no one was there for help. Luckily my kids and my self saved as my wife outside pool who helped us somehow.

I am currently staying at this hotel for two nights with my family. We have booked the executive suite and so far it has been a DISAPPOINTMENT. The bathroom accessories including tub was broken and when we took a shower next day the tub water was leaking all over the floor. I informed the reception they sent someone with silicon hun now I am not allowed to use this toilet for two hours. Then they left my toilet dirty with footprints all Over finally had to beg for the room service to please clean it. The breakfast had stale items including rock hard donuts, stale croissants and the butter was finished aswell. For the swimming pool they said it’s closed because they have painted the area. My children were excited and were told come back after 6 hours we go back after 6 hours and the pool is still not open to us. The lady at the reception doesn’t care and our stay is extremely unpleasant. We paid 1300SAR for two nights and this is what we get. PLEASE DO NOT STAY HERE!!

Sadly very disappointed ? Start from Receptionist they could be trained better , we hardly managed to get her attention to move her eyes off her phone. Room stinks compared with the corridor and the lobby. The room wasn't clean ? floor sticky and stained my kids feet ,Bathrooms are not that clean either and towels are yellow stained. Finally the Wii fi is so bad.