Millennium Makkah Al Naseem Hotel

It was a good experience in the budget of SAR 326 for a triple with breakfast. Saudi Receptionist was well trained and cooperative. Breakfast was good enough and heating serving dishes and thermos of tea at your table was a plus. Suggest to have at least 2 busses for shuttle to Haram as it is 15 min drive for a bus and in rush times it is not adequate. Only drawback I faced was unavailability of local food in walking distance. Although cafes and dunking donut was there.

Wonderful experience. Its a very nice hotel, room were comfy, neat and clean. Buffet breakfast was good. The kahwa (arabic coffee) guy kept serving the drink whole day, it was good too. Would like to visit again.

I’m a was receptionist in 5 star hotel this a bad experience in bad hotel ! And a bad check in with a rude reception guy his name “ salman “ He talked with me by rude way! I didn’t saw any hotel ask the guests where are u going? Why u bring the food !!! How many one in the suite!!! BTW , I reserved Suite not room ! It’s fine if we are 5 person! Also the bad service is it to much delay for everything And nobody answer my calls! I can’t come anytime more for sure !

For a 5 star hotel the room was good but the reception, house keeping and room service was not good, we asked for water toileteries and cleaning for 3 days but the only sent water. In the end of our three days stay our rooms were full of trash and we had to buy our own soap and shampoo for the bathroom.

The worst experience I've ever had, I booked two rooms and requested that they be close to each other, and they confirmed it. Upon arrival, I was assigned a room in the first east and a room in the last west of the hotel. As I arrived at 6 p.m., one of the rooms hadn't yet been cleaned from the previous lodger. I called the room service and they said this was not their responsibility, it had to be handled by the reception. Finally, the reception answered my call after 20 minutes and said they would call me within five minutes. After 15 minutes, I called again and they told me that the room could not be cleaned now and I would be given another room, but there aren't any available rooms on same the floor. I rejected the offer and decid to cancel my reservation, I went to the reception and took the long and slow line to finally ask about cancelling my reservation. They then said they have a room on the same floor and close to the other room that you can take it or you requset the cancelaion from booking and they will never gave up on the reservation fee. As a result of my lateness for umrah and the staff's rude behavior, I had no choice but to take it. At night I discovered my replacement room was heavily smelling of smoke and the fridge in the other room was not working...