Elaf Jeddah Hotel -Red Sea Mall

Very poor response of reception staff. Spoke to 3 different staff members right through the day as I had lost my Earbuds in the hotel. No one cares to respond back and every time I ended up speaking to a new person ie just waiting for a response. In addition I fail to understand why they need reminders to send invoice ? System was not working when I checked out but why they need reminders to sent the invoice?

I stayed at Joudyan Hotel in Jeddah this past weekend and unfortunately, my experience fell far below expectations. First of all, the check-in process was lengthy and my suite wasn't ready, leaving me frustrated from the start. Then the suite I stayed in was on the first floor and basically it was as if I was staying in the parking area (all car noises and people come into the suite). It took two calls to the reception and then duty manager to relocate to a suite on the higher floors (unfortunately, it was still noisy). The customer service was appalling, particularly when I ordered ice to my room. It took over an hour and three phone calls to room service, creating an unnecessary inconvenience. The bellmen and housekeeping staff seemed disinterested and lacked the professionalism one would expect from a reputed hotel. Their service was subpar, making it evident that the hotel struggles to maintain a five-star standard. I booked a suite expecting a luxurious experience, but the reality was disappointing. The amenities and services offered did not align with the supposed five-star status. Overall, my stay at Joudyan Hotel left me dissatisfied, and I cannot recommend it to others seeking a high-quality hotel experience.

I am writing to share my feedback and concerns regarding my recent stay at your hotel. As a frequent worldwide business traveler, I often rely on the convenience of well-located hotels, and I chose your establishment for its proximity to my important customers, such as Nahdi and Panda, as well as the Red Sea Mall. However, I regret to inform you that my experience during this stay was far from satisfactory. Upon checking in, I was assigned a room facing the city, which unfortunately came with an unexpected and incredibly loud noise originating from the AC aggregates on the roof of the mall in front of my room. The noise was so disruptive that it caused the windows in my room to vibrate. Understanding that such issues can arise, I immediately contacted the front desk upon my arrival and inquired if I could be moved to a quieter room. To my disappointment, the response I received was that my request would be checked, and I would be contacted with a solution. I followed up on this matter three times during my stay, yet I never received any communication or resolution from the front desk. While I acknowledge that it was my choice to book the room initially, I believe that, as an experienced traveler, I have never encountered such an uninterested attitude in a 5-star hotel. I have stayed at numerous hotels around the world, and I understand that occasional issues may arise. However, the lack of communication and effort to address my concerns was highly disappointing. I would like to emphasize that I hold a positive view of the Kingdom of Saudi Arabia and its hospitality industry. However, I believe there is still significant room for improvement in terms of service quality and responsiveness to the needs of business travelers from abroad. I hope that my feedback will be taken constructively, and that steps will be taken to enhance the guest experience at your hotel. I appreciate your attention to this matter and hope that my future stays at your establishment will be more pleasant and hassle-free.

The location is the only good think about the hotel. On check in day the receptionist was friendly and did not know how much exactly the cost of my stay was. Even though I already paid in full prior coming to the hotel he insisted that I had to pay. When I got to my room, the room was out dated, the wood cabinet was chipped. The carpet was dirty and stained. There was hair from the previous guest that was still there on my 4th night of stay, even after they "cleaned" the room. The duvet sheet was ripped in multiple of areas and we're not changed despite asking to do so. On check out day I checked out at 10:30 am. When I was in the airport just about to board my flight at 12:40 pm the reception called me to see if I wanted to check out or extend my stay. The fact that they did not know I checked out was bazaar and quite frankly shows how the standard of the hotel. It was labled as a 5 star hotel and honestly it felt that I was in a 3 star hotel.

Good looking, luxurious hotel that doesn’t rise to its look. The room is dirty. The carpet is discusting with big food stains and generally dusty and dirty. No towels in the bathroom. And the guest services kept on saying they will help us but didn’t. I had to spend long time going from one room to the next and that wasted my time. I am here only for three days on a very tight schedule and they did not respect my time.