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Overall a decent hotel but needs some serious attention. Honestly, it wasn’t worth the money paid considering all the issues we’ve experienced in the rooms. That’s besides the uphill walk to get back to it from the Haram. The first room we checked in had major plumbing problems. The sink was always getting clogged and the sewage odor was overwhelming. The second room wasn’t as bad but also had some issues. TV didn’t work, lights were malfunctioning, carpet had stains…. I honestly didn’t expect this kind of experience from a “Hilton Hotel” … It was shocking and a bit disappointing. The two ladies at the front desk that I dealt with during our stay were rude, unfriendly and unprofessional. Although, the gentleman at the front desk during checkout was professional and asked if we liked our stay. The breakfast buffet was okay but could be better. I’ve had better breakfast options in previous stays at other Hilton hotels around the world. The bellboy and house keeping staff were all attentive and friendly. Wonderful people and I took very good care of them. Would I stay here again? Probably not but maybe sometime in the future if they renovate and fix the plumbing and electrical issues. Most likely I’ll try a different hotel next time.

I must say it exceeded all my expectations. From the moment I stepped into the grand lobby, I was greeted with warmth and impeccable service. The room was elegantly decorated with modern amenities. Breakfast at the hotel's restaurant very good , with a diverse menu showcasing the finest local and international cuisines. The staff went above and beyond to ensure my stay was nothing short of extraordinary, catering to my every need with professionalism and genuine hospitality. Its also very close to Haram …..

Spent 5 nights in this hotel. Reception was welcoming and cooperative. Room was spacious. Breakfast was Awesome with a large variety of dishes. Dining area was spacious n well organized. Hotel is not far from Haram but side walk is narrow and road which we have to cross is very busy. One negative Point is Room Service. Hotel has a policy to deliver only 2 water bottles per room on daily bases, also provide two or three Tea Bags per day. For Tea Lovers this is not a good choice.. Over all it was a Nice Experience to stay in this Hotel..

5 nights. Amazing rooms ,breakfast, staff so friendly and helpful. Will always choose this hotel for umrah. Only downside is bit steep to access but only takes few min to haram . Still worth it for such a luxurious hotel

They gave us a double room instead of a 4 bedroom. But to be honest all the rest erase that. Cleaning all day, breakfast amazing, hotel decorations. All praise to The most High who invited us there. He is the one who deserve all praise.