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Had a very bad experience at this hotel. The reception always showed carelessness and were unfriendly. The security staff and their manager/supervisor (guy wearing white Saudi dress) at the main entrance/gate was rude, incompetent, unhelpful and unfriendly. We waited for 30 mins outside the hotel and shared the car details numerous times before they allowed the driver to enter the hotel. This service is poorly managed and the manager/supervisor ignored my complaint and also told the security guard to ignore my complaint. The restaurant was getting very crowded in the morning and it was not easy to find table or get the hot food. I also didn’t like the quality or taste of the hot food. The juice in the juice bar (near the staircase) was not cold and it was not of good quality. Room condition was also poor. Carpet in the hallway and room was dirty. Staff walk on the carpet with their shoes. There was issue with certain switches and it was difficult to control the lights individually. The shower was leaking. The bar fridge was broken so we could not use it. I expected much better service and quality for the price I paid.

I reserved and paid for a king executive suite. However, I received a queen bed in the suite. Would suggest to properly advertise. Furthermore, it seems that the reception staff was fresh/green and not aware of the services/products being sold by the hotel. The trainees had mentors but they seemed to be quite busy themselves. Perhaps we arrived when the hotel was not properly staffed.

I recently had the pleasure of staying at the Hilton Convention Center in Mecca, and I must say, it exceeded all my expectations. From the moment we arrived, we were greeted by the friendly and professional staff, starting with Sara at the Hilton Honor desk. She went out of her way to give us comfortable Haram view. The view was spectacular. The attention to detail in the room was impeccable, and we couldn't have asked for a more comfortable and luxurious stay. One of the highlights of our stay was the breakfast experience, thanks to the exceptional service provided by Sumin at the dining area. He went above and beyond to ensure that our breakfast was not only delicious but also a pleasant experience. His warm and friendly demeanor made us feel welcome and truly pampered. The lounge at the hotel also deserves a special mention. The staff and the chef went out of their way to provide excellent menus, filled with a variety of delectable options. We thoroughly enjoyed spending time in the lounge, Overall, our stay at the Hilton Convention Center met our expectations. One drawback of the hotel is the difficulty for wheelchair defendant to access the Haram from the side door. They have to go from the main door which will lengthen the distance.

Breakfast is excellent and the restaurant managers are very nice. However, the carpeting in hallway and rooms are old. Some couches/arm chairs needs deep cleaning or replaced all together. Location is fair due to the fact that there’s construction and it takes little uphill climb to get to the hotel from masjid. The managers seems concerned about guests opinion but all they have to do is look at past comments and rectify those issues. Then the ratings should improve.

Good hotel. Close to haram walking distance like 3 mins. Good to stay since it is neat and bathroom as well clean. Breakfast also nice with varieties everyday. However the first day we check in There was a confusion after clearing out the confusion the lady working in reservation told us we need to wait till 1600 for room to be cleaned. At 1700 we were still not given the room it’s only after I met the manager and told him about our mishap he responded quickly and allocate rooms to us. There was no bellman to take our luggage’s from the bus we had to do it ourselves from bus to hotel. Service very slow. When checkout we had to phone reception like some 10 times. To take our luggage out. Also the sloppy walkout make things a bit difficult.