Restaurant Four Points By Sheraton - La Mecque Non réclamés

This hotel was excellent! The service was amazing. The staff to housekeeping are so good. I will definitely be returning back to this hotel. The shuttle is right outside the hotel. It's a yellow bus, and it drops you off in the kudai parking, and that is a 5 minute walk from Masjid Al Haram, you also go to the Kudai Parking to go back to the hotel. The room is very spacious and clean, it's perfect for families and singles. I enjoyed my stay. When you checkout they also make a call to you to check how the service was.

Firstly I’d like to point out from the outset that this place was so cheap in price when I booked - I was amazed that a 5 star classed property could be so cheap in Makkah….I soon discovered that there were reasons what this is. Firstly, the hotel is HUGE and getting around may require a navigation system if you’re only staying for a day or two. Secondly, the room we stayed in was relatively tiny as compared to the apparent grandness of the hotel (not a complaint as it was so cheap and we only used it to sleep) Thirdly, our room lacked basic 5 star facilities such as there was no iron in the room, no hairdryer, no robes, toiletries were barely enough for one bald person etc. Fourthly, service was generally somewhere between slow and non-existent - maybe due to the size of the property and staff ratio? The positives: 1) The room was clean, basic and did the job. 2) The shuttle service to the mosque was used by us and was so convenient. 3)The price 4) The price 5) and did I mention how cheap it was? Tip: Don’t come here expecting a 5 star hotel, it is far from it, but it is a functional hotel (much like a Travelodge in the UK) and if this was advertised as a 3 star hotel I would be giving this hotel a 5 star review for sure.

Clean and comfortable room. Check in very smooth, smiley staff. The food ordered via room service is good. The location is very good, food outlets and coffee shops near by. RECOMMENDED PLACE

The Duty Manager Mohammed Moallem was the reason things got resolved. He kindly changed my mothers room, got the IT technician to fix the internet which didn’t last long. Unfortunately the maintenance needs working on. And PLEASE change your BARBER get someone with skills and good attitude like Moroccan, Turkish or Syrian

An exceptional experience to stay in this hotel. The hotel is adjacent to the Rajhi Mosque. The staff is friendly and professional. The rooms are neat and clean.