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Excellent hotel by all standard . Staff team always make our stay more pleasant and comfortable . A special thanks to Ms Suhad Al Hujaily for her exceptional service and efficiency in assisting guests . Much appreciated and hope to visit soon . IHG diamond elite Royal ambassador member Best regards UK

Unfortunately, Very disappointed with your front office stuff attitude. The worst room was given to my parents when A higher-floor Room was requested (first floor was given ?!!!!). A nice View Also requested (given A Blocked View with massive building) which Resulted in A Dark depressing Room. Big Shame, when you should welcome Elderly Guests traveling a love & Do your best to Make their stay as comfortable as possible. Obviously, Most disliked Rooms are given to [link removed]guests & This Hotel took advantage of Old people who unfamiliar with How to ask for their rights.

I had the best experience in this hotel, the location is amazing rooms are well cleaned, and i had the quickest check-in ever by Mawaddah, she was truly professional and supportive with an amazing welcoming spirit. Thanks to everyone in this hotel you made my stay unforgettable.

Overall we had a pleasant stay at this location. The staff were absolutely attentive and went out of their way to make sure our accommodation was smooth. The restaurant staff were some of the best, the food was delicious, well prepared, and filled with flavor. Highly recommend this location.

As an elite diamond IHG member, my expectations for a high-quality stay are understandably high. Unfortunately, my recent visit fell short in several key areas. From the outset, the welcoming experience was underwhelming, failing to meet the standard I’ve come to expect from a hotel of this caliber. The suite I paid for, hoping for luxury and comfort, was a letdown. The rooms appear outdated, with wornout furniture that seriously needs updating or replacing. Given the premium price, I anticipated a suite that matched or exceeded the value, but it was decidedly not the case here. However, it's important to acknowledge the positives where they exist. The customer service, particularly from a lady named Bayan, was a notable highlight. Her assistance and professionalism were commendable and stood out amid the otherwise disappointing aspects of my stay. Considering the overall experience – from the room conditions to the cost – I find it difficult to recommend this hotel to others. While exceptional staff like Bayan make a difference, the physical environment and initial reception significantly detract from the overall experience. Totally disappointed with the overall experience, The location is also a postive forgot to mention it.