ibis Styles Makkah

I am not sure that how Makkah Muncipility let them allow to operating due to the hygienic issues. I seen white worms moving on the floors in the bathroom early morning, that means they will be all over in their most dirty carpets everywhere. Sofas and carpets throughout hotel hall have visible dirty spots. Their shuttle service will drop you off about 10 minutes away from Kabba entrance. Price is affordable but quality is not so good. Once we were in the room and someone opened the door to get in but then the person realized we were inside and fled. I asked at the reception to find out but they couldn't find, who was that person tried to open. Not trying to betrayed them but I was worried of that situations.

One of the most satisfying stays for me in makkah, even more satisfying than some 5-star hotels I have tried before. Affordable and provided more services than I expected Polite and helpful staff, rooms and reception are clean ?, there is a bus that goes to and from alharam at specific times. I don't think I will try any other hotel anymore in Makkah.

Considering its price, it's quite a good option. Some of the staff are ill behaving. Rooms were generally clean. The location is not very ideal as the hotel shuttle leaves you at a distance of 15+ minutes walk from Haram. May be a good option for hajj pilgrims.

Very rude Staff, there’s a Receptionist who worked at night time did not provide me with the room that I booked and when I asked him to find a solution he literally answered me:” this’s not my Father’s hotel and I don’t care”. I’m wondering how come IHG provide this hotel a franchise??? Also the hotel so so dirty you will see it starting from the reception and floor carpet.!!!!

I asked for an additional stay for half a day due to late check out reason and i paid an extra 70 sr for that, and i told the guy in the reception to not disturb us during the regular hotel check out hour, and he told me that he will put our additional stay in the system. In the next day around 1 pm while we were sleeping, somebody started to knock our room door, and he turned out to be from the hotel staff asking whether I want to extend our stay or not, I replied to him that i have already extended my stay through the reception the day before, and this is something not good at all which you have just done by knocking the door and disturbing our sleep, and he just replied that he will mark our extension in the room list and started to walk away. Then I asked him that aren't you going to apologies for this mistake, he started to smile and said it is not his mistake, it is the guy who received your extension request and not entering it in the system.