ibis Styles Makkah

During my nearly week-long stay at the hotel, I was initially attracted by its good price and its close location to the haram, surrounded by peaceful surroundings with no other hotels nearby. However, I faced several problems. When I arrived, I took a photo of the bus schedule, but later found out it had changed without warning. This left me waiting at the bus station for almost an hour and a half. The hotel staff blamed us for not checking the schedule repeatedly. The room wasn't very clean; they only tidied up the bed and bathroom, while the floors looked like they hadn't been properly cleaned in ages. The door lock kept running out of battery, so I had to call reception for help multiple times. Unfortunately, there weren't any restaurants nearby, so I had to order food delivery for all my meals. And the laundry service charged a lot—29 SAR just to wash my haram clothes.

It's a nice quiet place with lovely and clean rooms. Shuttle bus to Haram is always on time. Just don't forget to pack your toothbrush because it is not included.

Very Very Very Poor service specially the Housekeeping and the room cleaning . In first day we ask to clean the room at 3 Pm while we going out . Imagine we came back at 21:30 PM and the room was not cleaned yet no body touched it . I was so cooperating and said it can be happened it’s Okay . We informed the reception we will go out and requested again to clean the room . When we cam back we found the worst room cleaning ever I don’t even know how they calling this cleaning just change the Towels and that’s it !!! Garbage not removed room is messy and not organized. Even the empty water bottle they didn’t removed it . Washroom not touched . No bath mat as well in washroom . They didn’t add any washroom amenities. Overall very bad and poor HK service. Laundry i give it morning 9 am and they said only tow hours now it’s 14:45 and now news . AC in the room is very disaster very noisy i have to switch it off th entire stay to sleep. *Breakfast is good and team are friendly especially Mohamed*

One of the worst hotel experience Nobody picks up when you call from room, not reception and not room service The hotel staff are arrogant and even take time to understand what you really want The breakfast was basic One of the staff outright lied there was no omlet when asked, saw another table receiving and when asked they ordered for us. The hotel is far from Haram and bus service is only one every hour. Previous hotel I stayed had bus service every 15 minutes and was even closer than this. Overall very dissatisfied.

“Has to be improved ” As it’s quite far from the Haram, the shuttle bus has to be more frequent, specially on high season like this days. Cleanliness is not as it should be, though it has modern new furniture! You have to ask the reception several times till they send you a request! Anyway it was good but not as expected