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My experience with Hilton Hotels has consistently been positive in the past. However, my recent stay in Hilton Garden Inn-Olaya-Riyadh, has been exceptionally disappointing, warranting a zero-star review. During check-in, despite having a reservation, I was unexpectedly required to pay in advance, causing unnecessary inconvenience. To my dismay, after checking out and departed, the hotel charged my credit card again without authorization, resulting in financial distress. In my efforts to rectify this situation, I promptly contacted the hotel multiple times to lodge a complaint and request a refund. Each time, I was given assurances that the refund would be processed and deposited into my account within two weeks. Regrettably, four weeks have elapsed since those promises were made, and I have yet to receive any indication of a refund. Equally concerning, the hotel management has ceased all forms of communication, failing to respond to my subsequent messages and emails. This unprofessional behavior demonstrates a lack of accountability and customer care. In light of these distressing experiences, I feel compelled to caution potential customers. It is evident that the Hilton Garden Inn's Olaya-Riyadh franchise has demonstrated a disregard for guest satisfaction, unresponsive communication, and questionable business practices. I strongly advise exercising caution when considering this establishment for future stays.

Unfortunately I was comparing it with Hilton GI Khobar and no match, high on cost and average rooms ?, not a good underground parking. But above all I liked the breakfast which I ordered via room service. Thanks for the hospitality, needs improvement.

Major renovation is much needed. very surprised that the hotel is still keeping the old furniture. The quality of the rooms do not reflect the name of the hotel.

Worst hotel you could ever stay in. - The tv. Has been broken for couple days, I asked them to fix it a few times, but nothing happened. It’s not even HD - the bathroom is very very very dirty with only one towel. - you could call the reception a million times and they would never pick up. I had to go ask the next room to be quiet myself. - the room feels like you have walked into an abandoned house, cracked walls, broken furniture, coffee bar with only a cup and a water boiler - the first day I came in, they gave me a key to an occupied room, and when they gave me another key to another room, my view was the emergency staircase - no butler to receive your baggage and take your to your room - I have been trying to get a new slipper for days, still didn’t receive any Don’t ever stay in this hotel, it’s not even cheap

Nice room and good breakfast. The staff is friendly- stayed two days and the room service wasn’t the best- they removed the dirty towels but did not replace them. Also requested a few items from the front desk like utensils ? ? and they never brought them. The hotel is a little dated but still had a nice atmosphere. Could use some updates to decor.