Revisión de Google
My experience with Hilton Hotels has consistently been positive in the past. However, my recent stay in Hilton Garden Inn-Olaya-Riyadh, has been exceptionally disappointing, warranting a zero-star review.
During check-in, despite having a reservation, I was unexpectedly required to pay in advance, causing unnecessary inconvenience. To my dismay, after checking out and departed, the hotel charged my credit card again without authorization, resulting in financial distress.
In my efforts to rectify this situation, I promptly contacted the hotel multiple times to lodge a complaint and request a refund. Each time, I was given assurances that the refund would be processed and deposited into my account within two weeks. Regrettably, four weeks have elapsed since those promises were made, and I have yet to receive any indication of a refund. Equally concerning, the hotel management has ceased all forms of communication, failing to respond to my subsequent messages and emails. This unprofessional behavior demonstrates a lack of accountability and customer care.
In light of these distressing experiences, I feel compelled to caution potential customers. It is evident that the Hilton Garden Inn's Olaya-Riyadh franchise has demonstrated a disregard for guest satisfaction, unresponsive communication, and questionable business practices. I strongly advise exercising caution when considering this establishment for future stays.
