Avis Google
I stayed at the intercontinental Dar Tawhid Makkah during my Umrah, and I am extremely disappointed, I am going to state all the good and bad things that I faced :
1- I chose this hotel based on my experience at the intercontinental in other countries which has always been amazing and luxurious, but this unfortunately doesn’t apply on this hotel and also based on the price, as normally when you pay the highest rate among Makkah hotels you would definitely expect a certain level.. when I first arrived for Check in , the employee in the reception wasn’t friendly nor welcoming at all ,his name was Eyad , so as a first impression I felt uncomfortable but then thought it’s okay maybe he was having a bad day , other staff that I dealt with tho were nice and spoke in a way that represents such a well reputed hotel , one of them named Rola.
2- the room unfortunately was not in a good state and looks old that the wood stands , chairs, bed frames and marble countertops have defects, also bathroom accessories are very old and doesn’t suit a 5 star hotel ,and one small towel had a yellow stain ,also my room was smelling humid , then I heard that the hotel is very old ..which explains all, last thing was the shower , it was cold and they had to send a maintenance guy to fix it. ( I am stating the small details too because of the high expectations anyone would have towards the intercontinental)
3- the food in general isn’t good and doesn’t match the price at all, in room food was disappointing and tasteless , however the breakfast open buffet is nice and has more options than in room breakfast, I liked the pancake machine, it makes delicious pancakes, and the restaurant staff were very nice and welcoming.
4- the location of the hotel however is perfect and you are steps away from the Masjid with view on Haram.
5- the bellhops, room service staff and the guys who bring the food to the rooms are very nice and polite may God bless them.
I wish the management takes this review seriously and works on some things that can be changed and don’t just take advantage that the location is good but ignore other comfort means.