Café Zamzam - Dar Al Tawhid InterContinental Hotel - La Mecque Non réclamés

Visited Makkah with my mother and wife for 3 days and this was the best location I could ask for. Such a memorable experience. As you step out of the Hotel, you're in Masjid al-Haram. Beautiful interiors all over the hotel. This hotel doesn't just look Royal but also treats you like Royalty. I was checked in by Mr. Sultan from the front desk, smooth check-in, appreciated the business and explained to me everything I needed to know from the onsite club lounge, restaurant, and cafe. You can enjoy the Haram view from several rooms, restaurant, and ZamZam cafe. I mostly interacted with staff at the front desk, concierge, club lounge, and restaurant who were all extremely helpful. The supervisor at the club lounge treated us like VIPs. The rooms were, clean, well maintained, and serviced daily.

As usual i would give it more stars if possible. From the moment you are outside the hotel to checking in to breakfast, everything is of a high standard. You feel like royalty, nothing is too much and the staff are friendly and always smiling. But i am extremely disappointed with zamzam cafe in side the lobby, We felt like not welcomed in this cafe , Service was really bad, We weren’t happy with the service at all, really slow and we had to call them every single time. Also the staff was very pushy and unfriendly. We spoke to the Supervisor؛ No apologies, no regret, He just ignored the situation :))

Had the absolute worst experience ever. I mean, despite that the furniture is crumbling, the ironing table was my gramma's age and had a broken leg, the staff were so unprofessional! We were checking out around 6:30AM to drive an hour-and-a-half drive to Jeddah's airport so we can catch our 9:10 flight. They made us wait around 30 minutes to check the minibar (which we took absolutely nothing from), and when the employee came back they charged us for 188SAR!!! We were trying so politely to explain that we took nothing and we can both go up to the rooms right now to check. The items that he said were "missing" weren't there when we first checked in! The employees were so rude specially the receptionist. He was implying they we're just lying to get out of it and asking us "then who should pay the charges, the employees????" In such a disrespectful manner. Why should we pay either ? I mean we just paid around 7k for a 2 night stay, it's NOT the money it's the manipulation and absolute rudeness. And THEY KNEW we had to run fast for the drive and the flight so we had no time to argue nor make a complaint. When we asked for the manager he/she "conveniently" weren't there. Overall, will never repeat my experience with them. If you're looking for the best hotel in Makkah with good service, walking distance from Alharam and with Alkaaba view option, I would recommend Fairmont. It's absolutely the best hotel I've ever stayed in.