Zowar International Hotel

Very old property. Needs some renovation especially of bathrooms and corridors. Check in was not a good experience as my booking was not honoured initially and they wanted to give me another room of different combination but on different floors. Relented only when I insisted as I had booked it one month before ! Room service is pathetic. They didn't clean the room even after telling them nor they gave water and other daily essentials on the second day. The staff refused to clean my room. They are not very polite. Postitive points: Far and few....Great location, in house parking for cars, hot water through out the day. The property has a great potential to be one of the best only if they show some interest in improving the amenities and service. In it's present state you can opt it only if you don't have a better option which was the case with me. 23 Dec 2023

Room are The room is comfortable and clean, the hotel is close to the Prophet's Mosque, only 5-10 minutes away... but the service from the staff is not good. We pay for the meal and drink package but we are not allowed to take boiled water. ready to push our bottle when we fill water. for its rude. while I said I took water for my mother who is not feeling well but she still refused. After that, the staff likes to knock on the door of the room repeatedly to promote the laundry

DO NOT BOOK. genuinely the worst hotel i've ever stayed at. you could tell the building was old and badly taken care of. my room wasn’t very spacious and wasn’t made to fit 4 people at all even though it said it was. i noticed some stains on the bedsheets and the curtains do not open fully. lamp bulbs, lamp shade, kettle and cups were missing from the room. it also completely smelt of smoke and overall had a strange smell to it. i also saw an insect or 2 in the room as well. i was considering sleeping outside at the masjid instead of in the hotel room because i felt so disgusted from everything. the bathroom was absolutely horrendous too. the door for the bathroom didn’t even close, never mind lock. there were no towels put in there so i had to ask for some. there was also mould all over the bathroom which i overheard other guests in the hotel talking about having in their bathrooms too. i was planning to shower at the hotel but the conditions made it so uncomfortable for me so i decided not to. the breakfast was quite disappointing too. the only thing i actually liked from it were the pancakes. the selection wasn’t really for my taste either but that might differ from person to person. the elevators were extremely slow to get on and the stairs were in a dodgy and hidden area. the hotel also has a lack of wheelchairs so you must be on the lookout for one yourself as staff do not help you. also if you lose your hotel card or need a spare one, they do not give you one till after dhuhr so that can be a hassle. wifi does not work at all. even though it says it is free, it doesnt connect. i really do warn anyone who is considering booking at this hotel. although it was only a 5 minute walk to the masjid, there are closer and probably better ones so please book somewhere else.

Worst hotel I’ve stayed in! Rooms were broken and damages everywhere. Pictures couldn’t be more deceiving. Poor facilities - no towels and one toilet roll. Had to ask numerous to get any. Worst customer service I experienced - the receptionist said our booking number was incorrect so I gave him our print out documents, he threw them back at me. Did not try to help one bit. After ringing our travel agents and sorting ourselves, he stayed silent while giving our room cards. Then we asked if everything was ok now, he told us to go away.

The building is very old, the ceiling has damaged paints, toilet fixtures are damaged, and it needs renovation. I have complained to the hotel staff to change the room, they are very cooperative and offered other rooms but also was the same quality. Also, room cost per day is expensive compared to hotel conditions.