Voco Makkah

Very good hotel first stay here. I don't know other Tows but Tower 4 was very clean helpful staff and I am really happy we came here. Big selection in breakfast and was amazing.Very friendly staff everywhere especially Fatima and one other I forget the name. The shuttle service is very efficient but the shuttle was nightmare coming back to Hotal I think on that the bus drive has to focus on passengers and not to over crowded the bus. Overall everything was excellent will definitely recommend.

Excellent rooms and facilities. Shuttle service is amazing and very efficient. My visit was very comfortable Alhamdulillah. Just a suggestion, kindly increase service staff to receive calls to reception, house keeping etc and for maintenance of floors. Plus facilities in tower 2 are good but tower 6 is completely neglected. Hope this is taken positively.

My overall experience was very satisfying. The staff at the front desk were friendly and welcoming. They quickly checked me in and provided me with all the information I needed about the hotel amenities and services. The room itself was spacious, clean, and had all the necessary amenities the Hotel is very new everything is clean and neat they have shuttle to the haram for free every 10 minutes I will definitely will rebook in the future inshallah

It's a five-star hotel just in name. Very very very poor management as well as room service. I reserved three rooms for my family and stayed here for 7 seven days. In seven days they didn’t give us bath assecories like teeth bush even soup to wash our hands or face. If I demanded room service he said please call room service and when to call them no one responded. And when I went to the reception they said to call to them. And when I informed they replied we have 8000 rooms here and only 8 call responders available. I was surprised that they have 8000 rooms and only 8 people hired to attend the call. Ridiculous. The room door locked was not workable properly. I don’t think that it is a five-star hotel. Not recommended to anyone. Once more their management and room service were very very poor. Don’t waste your money here.

I have spent 2 days here in tower 4. Rooms are clean and perfectly equipped. Their service is amazing. Al Karam restaurant team is OUTSTANDING! Super super experienced in customer service. Special thanks to Fatima the hostess and Younes inside the restaurant. The bakery section at the restaurant is a must to try, actually it was my favourite. The only thing that i would request the hotel to look more at is the shuttle bus situation. Other than that, was an amazing experience. Thanks again to the whole team.