26 May 2024
27 May 2024
部屋
大人
子供達0〜12歳

Voco Makkah

4.3レビュー
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Voco Makkah
Ibrahim Al Khalil Street, Al - Misfalah - Makkah - 地図上に表示
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朝ごはん 無料WiFi 夕食付き
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地図

Ibrahim Al Khalil Street, Al - Misfalah - Makkah

近くのレストラン

5.0
優れた (2レビュー)
3.9
良い (14レビュー)
3.7
良い (69レビュー)
ロビーカフェ-ShohadaHotelMakkah
メッカ (1.3km離れた)
3.3
良い (38レビュー)
4.5
とても良い (44レビュー)
Al KhairatRestaurant-マッカ
メッカ (1.3km離れた)
4.4
とても良い (16レビュー)
Sbarro-マッカ
メッカ (1.3km離れた)
3.6
良い (24レビュー)
5.0
優れた (2レビュー)

レビュー

レビュー
4.3
とても良い
から 63レビュー数
優れた
32
とても良い
13
良い
5
平均
2
貧しい
11
Service
0.0
Organization
0.0
Friendliness
0.0
Area Expert
0.0
Safety
0.0
レビュー
prince shahroz

prince shahroz

01/21/2024 15:44

Googleレビュー

It's a five-star hotel just in name. Very very very poor management as well as room service. I reserved three rooms for my family and stayed here for 7 seven days. In seven days they didn’t give us bath assecories like teeth bush even soup to wash our hands or face. If I demanded room service he said please call room service and when to call them no one responded. And when I went to the reception they said to call to them. And when I informed they replied we have 8000 rooms here and only 8 call responders available. I was surprised that they have 8000 rooms and only 8 people hired to attend the call. Ridiculous. The room door locked was not workable properly. I don’t think that it is a five-star hotel. Not recommended to anyone. Once more their management and room service were very very poor. Don’t waste your money here.
Alaa Kassab

Alaa Kassab

01/21/2024 06:37

Googleレビュー

I have spent 2 days here in tower 4. Rooms are clean and perfectly equipped. Their service is amazing. Al Karam restaurant team is OUTSTANDING! Super super experienced in customer service. Special thanks to Fatima the hostess and Younes inside the restaurant. The bakery section at the restaurant is a must to try, actually it was my favourite. The only thing that i would request the hotel to look more at is the shuttle bus situation. Other than that, was an amazing experience. Thanks again to the whole team.
Nader Rezk

Nader Rezk

01/09/2024 19:29

Googleレビュー

The hotel or more specifically the group hotels ( as they had 8 linked huge towers) is state of art when it came to facilities, rooms, decorations..etc But it really needs a serious change when it came to customer care and guest experience; starting from the always busy reception with limited staff ( i faced bad attitude from some of them) to cope with the expected traffic, the unclear roots between towers/floors/elevator, to the a silly but big issue with the room card as it requires to be programmed occasionally. Special thanks for Mr. Sami ( reception supervisor, tower 2) for his kindness and understanding.
faatima ragie

faatima ragie

12/25/2023 12:06

Googleレビュー

New hotel but understaffed. Had to beg them for two days to provide towels. Have to phone them about 4x a day to come and clean. House keeping extremely rude and abrupt. Would not recommend staying here during busy periods as they can not cope and do not have enough staff or materials. Room clean means they will provide soaps and water. Cannot wipe or clean bathrooms or make beds. For a 5* hotel they need to up their game
Abbasali Essajee

Abbasali Essajee

12/18/2023 08:28

Googleレビュー

Arrived yesterday for Umrah. However rooms are very small, dirty and service overall is poor. Huge hotel but hardly any staff members working in the desired areas. Tea and coffee provided within the room but no milk to accommodate you have to pay 15 Riyals and wait 30 + minutes for room service to send it. How ridiculous! Very average breakfast buffet compared to my stay in Medina. Waiting staff have no care about the guests when cleaning the tables after use. Spilling things across the floor and not cleaning up after. For a 5 star hotel very basic. Room provided is dirty and housekeeping are not competent to do their jobs. To further add my mums clothes tore as one of the chairs in the breakfast area had a nail sticking out. They provided complimentary fruit as a means of apologies. Whose going to cover the cost of that? I wouldn’t recommend this hotel!
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