Avis Google
This is by far the worst hotel I have ever experienced, there is no such thing as customer service or care, you have a phone in room for room service etc but no one can understand English when you try and call someone? The quad rooms are so small you just can't get enough room to move around, when i asked for bottles of water to be sent up they said they were chargeable? The girl with the glasses at the reception does not have any time for you whatsoever especially if you have come from overseas, After paying £100's for the room? Went down to have breakfast with my family yesterday morning and there was literally nothing there to eat for the kids, when I approached the manager of the kitchen I was shown 2 small containers of cereal for kids which could only be eaten with hot watered down milk ( disgusting) all the rest of the food was days old so had to go out the hotel to buy proper food for my family, there is no such place in the hotel for complaints as no one listens to them, if you are ever deciding to come to madina then please avoid this hotel at all costs, your booking agent will say its a good hotel but in reality it is DREADFUL, I am sharing this review to stop other people suffer what we went through, had I read the reviews before paying I would NEVER have come here, I hope I can help people by avoiding this place.