Name: ZamZam Pullman Makkah Hotel
Address: Abraj Albait Complex
Rating: 4.0

Descripción

Ideally located in the prime touristic area of Ajyad, ZamZam Pullman Makkah Hotel promises a relaxing and wonderful visit. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. 24-hour room service, free Wi-Fi in all rooms, daily housekeeping, gift/souvenir shop, 24-hour front desk are on the list of things guests can enjoy. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as television LCD/plasma screen, carpeting, linens, mirror, slippers. The hotel offers various recreational opportunities. Discover all Mecca has to offer by making ZamZam Pullman Makkah Hotel your base.

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Reseñas

4.0

Bueno

de 58 reseñas

Excelente		19
Muy bien		9
Bueno		5
Promedio		6
Pobre		19

Service		0.0
Organization		0.0
Friendliness		0.0
Area Expert		0.0
Safety		0.0

Reseñas

SM Ahmed

10/23/2023 07:48

Revisión de Google

Rooms were great, very quiet and clean, with all the necessary equipments required for a comfortable stay. Would have appreciated if they could add a microwave oven in the room, and perhaps a way for ventilation without the air conditioner on. Other than those small details everything was great. I really loved the speakers inside the room through which the call to prayer was broadcasted. The view was beautiful. Room service was very helpful, cleaning was thorough. The breakfast offered by the hotel was great with a wide variety of options and cuisines having healthy nutritional choices while also being delicious. It was very convenient to go to the Haram from here. Overall our stay was lovely, thank you for the service.

Riaz Esmail

10/23/2023 05:30

Revisión de Google

Had a pleasant experience while staying here. We were served by Thunayan at the reception. He was hugely helpful at trying to sort out room preferences. He accommodated my request to change one of our rooms. I wouldn't necessarily rate all the rooms the same. Some are better than others. I have read signs that they have started upgrading the hotel. I hope that this does justice to the 5 star rating which is lacking a bit at the moment.

Nadia Shagufta

10/22/2023 20:35

Revisión de Google

Stayed at the hotel four days back. I was absolutely shocked with the condition of the hotel. We mainly booked this due to location as it’s very close to haram. It’s a total waste of money. We booked a suite which was well paid in advance. On arrival we were informed that no suite is available and hotel is over booked so all they can do is provide two rooms instead. They didn’t try at all to help us or even suggest a refund. Even the next day we had to request them multiple times to get the room we actually paid for. The whole check in process was an absolute disaster. Time consuming and no one willing to understand. Rooms were outdated with cockroaches and no basic amenities. Didn’t even provide an extra towel saying we have already given. No room service was done also. On upgradation to suite the telephone wasn’t working. No refund or compensation was offered regarding the loss of the room for a single day. The lift takes forever to come and service is miserable. Highly discriminating staff. I shall not book this place again. The restaurant no doubt was good and served a good spread of breakfast with friendly staff. But apart from that nothing was good about the hotel

jamil zaidi

10/18/2023 21:54

Revisión de Google

All the rooms are old and outdated. They smell of mold and mildew. There is rust in all the bathrooms. The smell was filthy and unbearable. Customer service was horrible- we were transferred five times and put on hold for 30 minutes and then they hung up on us. Room service takes two hours to bring items to your room. They don’t clean your room properly, they will leave trash on the night stands and they don’t change out your sheets. I wonder if they are even changing sheets between customers. I will never stay here again and do not recommend this hotel to anyone else. We were here for 7 nights and experienced this the entire time.

mohammad Osmaan

10/16/2023 10:02

Revisión de Google

Although it's a 5* hotel, the conditions of the rooms are of a 3*hotel. The bathroom needs major renovating. The room smelt of urine and looked very dirty. I did not feel comfortable walking bare foot in the room. The room had no lighting apart from 4 lamps. It was very hard to see especially when dark or when there was no sunlight. On the other hand, the hotel lobby itself is nice. The staff are friendly. We had breakfast included in our package - it was good. The area is very convenient however, the lifts take time coming up and down going to the Haram however, lifts in the hotel are quick. You need to leave early to attend prayers on time. AC was very loud. The small kitchen was not needed and if people require rhis, there should be separate rooms for people who require this. The hotel should have smaller rooms for 2 people. Not worth the price we paid. We won't be staying here again.

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SM Ahmed

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Nadia Shagufta

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jamil zaidi

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mohammad Osmaan

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