沙萨利雅得

I am extremely disappointed with the front office staff. We stayed on Wed 29 Dec for one night and then came back to stay on Sat 1 Jan for 6 NIGHTS. On 5 Jan (evening), I approached the reception to request an extension for another night, to check out on Friday 7 Jan. The hotel policy applied a different rate (50% more) due to Saudi school holiday, which I reluctantly accepted but the hotel also agreed to include breakfast for Friday morning, after much negotiation. At 10am on Friday 7 Jan morning, we were denied breakfast as the complimentary breakfast was not in the system. None of the front office staff tried to help us to find out what went wrong. Supervisor Reem was trying to contact her superior who only will come in at 11am but breakfast was served only until 11am. At 11am, the superior did not come and still we were denied complimentary breakfast. I am truly disappointed and it seems none of the staff had customer-oriented professionalism. All they cared was that they don't want to be responsible and have to check with the boss. Wonderful hotel, horrible front office staff. Am I going again...? Definitely NO. Should I recommend to others? Definitely NO and avoid at all cost.

The restaurant buffet was very nice. Wednesday is recommended if you intend to avail discounted rates for ladies and kids .. the staff was also very helpful. Parking is available in basement and on the back side of hotel (beside AlRajhi Mosque). Try to have booking done in advance to avoid any inconvenience. Lobby is also nicely decorated and can be enjoyed...

My stay was perfect, thanks to the great staff, great mood & great food. The room was excellent so as the breakfast with its wide variety. Perfect location. It was all I needed! Thank u for a wonderful stay❤️

In room dining is less than average ?? it tastes like frozen food! Breakfast buffet was average but the service is poor ??