Shangri-La Jeddah Hotel

A Disastrous Stay: The Epitome of Horrendous Customer Service Review: Where do I even begin with my appalling experience at Shangri-La Jeddah. This alleged 5-star hotel was an absolute nightmare that left me questioning the very definition of hospitality. From the moment I stepped foot into this establishment, I was met with a complete lack of professionalism, rampant rudeness, and a shocking display of discrimination and disrespect. First and foremost, the staff at Shangri-La Jeddah seemed to have undergone a rigorous training program in how to treat guests with absolute disdain. Their unwavering ability to ignore guests' needs and concerns was truly remarkable. It felt as though they were doing me a favor by allowing me to grace their presence, rather than providing the top-tier service that one would expect from a supposedly prestigious hotel. The front desk staff, in particular, were masters of condescension and indifference. Their haughty attitudes and dismissive behavior made it abundantly clear that customer satisfaction was not a priority. I was met with curt responses and eye-rolls when I dared to inquire about basic amenities or request assistance. How dare I, a paying guest, have the audacity to expect even a modicum of respect? To add insult to injury, I experienced blatant discrimination during my stay. It was painfully evident that the staff held prejudices, as I witnessed guests being treated differently based on their appearance and background. Not only is this morally reprehensible, but it also highlights the complete lack of diversity training and inclusivity within the hotel's management. Furthermore, the level of unprofessionalism displayed by the hotel staff was beyond comprehension. Simple tasks, such as delivering room service or providing accurate information, seemed to be insurmountable challenges for them. My requests were either forgotten or met with an astonishing level of incompetence. It was as if the staff were selected solely for their ability to disappoint and frustrate guests. In conclusion, my stay at Shangri-La Jeddah was an absolute disaster from start to finish. The appalling customer service, combined with the unprofessionalism, discrimination, and disrespect, ensured that my experience was nothing short of a nightmare. I would strongly advise anyone seeking a pleasant and respectful stay to avoid this hotel at all costs. There are countless other establishments that value their guests and understand the true meaning of hospitality.

In the hotel lobby, I had a cup of coffee. Although the place was beautiful, the staff's treatment did not match it. A staff member in a tactless manner spoke to me and embarrassed me in front of other customers. The experience will not be repeated, and I will not recommend it to others.

My experience is very bad at the women's sports club, it is never considered a sports club and there is no swimming pool and a Jacuzzi to enter it with a high payment for half an hour!? And there is no cleanliness and when talking to the gym manager, he said this is what is there!? Okay, on what basis is he considered a manager? I mean, for development is a failed experience. Also with the gym kids club, there is no privacy at all, and the spa is below the gym!??? And There is no View ,and the sports club is small, it’s bad and I do not recommend participating in it.

Amazing room. Spacious and comfortable with spectacular views. Very comfortable bed and well designed lounge area. Bathroom just as spectacular. However service was a little bit of a let down, the turndown service was only provided on one night, no one showed up the next! What was however particularly disappointing was the food. Iftar, was poorly organized, none of the food was labeled so it was impossible to know what you were eating and to be honest nothing (apart from the salads and soup) was very tasty - very disappointing especially for the price. Room service was similarly poor - a small club sandwich with no garnishing, steak which was overdone, drinks without a bottle opener - really disappointing for a hotel at this level.

The level and quality of this hotel is so sad and it is the last time to stay there. When you pay around 2000 SR for a deluxe room, you expected quality service not 1 star service. IT IS JUST A NAME!! Don’t get fooled by the name!!