アル アキーク マディーナ ホテル

Services are awful from all sides.Just 4 elevators serving 14 floors. Plus the hotel is old so all the room doors are not solid enough and all the sound goes out the room. Food is not bad plus the location is very good to be honest. It took us 5 hours to wait until the room got cleaned. So I don't recommend visiting it. And I don't know how did they got the 5 stars.

Hotel location and staff is good but cleaning standards could be better. The only have breakfast when I went a few years ago and there was no restaurant for lunch or dinner. Bathroom condition wasn't great.

Great location close to the haram. The rooms are neat and tidy and have all the conveniences one would expect from a 5-star hotel. The breakfast buffet is great. We loved our stay. We stayed on the 14th floor and the housekeeping staff Belal and Ismail took great care of us and tended to all our needs. Definitely want to give them a thumbs up for their exceptional hospitality. Thank you folks.

I just checked in 10 minutes ago. Here’s my first impression: 1. When I walked in there was a guy yelling with staff because staff apparently accessed his room without consent. I can’t verify any of his story and not sure what happened but it did not set the stage very well with the shouting and accusations. 2. Upon arriving by taxi, nobody helped me or my elderly mom with the luggage or even said anything to us at all. No greeting or direction to the check-in counter. Just chaos similar to walking into a fish market. 3. When waiting to check in a Saudi man jumped the line in front of me and the receptionist helped him immediately. I told him that it’s not right to treat people differently based on nationality. He didn’t seem to care or apologize, just got me checked in and out of the way. 4. Got the executive room and to be fair it’s pretty nice can’t complain, but not a true 5 star hotel. It’s a bit dated, I’d say it’s a 3.5 star at best. Still good value for money though. I doubt that the service you get here will be comparable to real 5 star hotels like the W or the Ritz but you get what you pay for. You will be satisfied if all you’re expecting is a clean room in a conveniently located hotel. You won’t be satisfied if you’re expecting average or above average service or any luxury experiences.

Aside from location, this is probably the worst hotel I have stayed at. I did not have housekeeping at all, I had to request towels because it was never delivered. Food was stale and cold consistently. Staff not welcoming. Elevators were tiny and slow-so if you have children or wheelchair, you have to wait a while. The bathroom leaked. The light switches were impossible to figure out. Half the light switches don’t even work. Two twin size beds in one room pushed together with zero space to walk in the room. It was a difficult stay. I would not come back here unfortunately.