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I booked the room for 3 adults +1 child, I found only two beds and one small bed, room is dirty, lifts are very few and very slow, inconvenient for the number of users, Ramadan breakfast is only from sunset till Ishaa which is either you eat or pray and extremely small and extremely poor in relation to number of users. And a lot more.. after three hours waiting for the manager who promised to solve some of our problems specially the missing bed, he finally decided to give us almost same room with same beds but wider for wheelchair and city view although our room was Haram view! Finally the location is good but everything else is not more than one star, really not worth one tenth of the price. I gave the location one star which is not correct but I had to show how disappointed I am. Now it’s 1:20 am, our night is destroyed and surely our day tomorrow is damaged too. Moreover, electricity is not all working, dirty pillows……etc

Absolutely beautiful hotel. Very convenient to enter gate # 329 or 330 sisters entrance to masjid. A 1 minute walk from hotel to gate 330. Rooms was very clean n had everything we needed. Everyone was extremely helpful. Lots of Food n shopping is right outside of the hotel along with money exchange places, coffee, taxi etc.

Services are awful from all sides.Just 4 elevators serving 14 floors. Plus the hotel is old so all the room doors are not solid enough and all the sound goes out the room. Food is not bad plus the location is very good to be honest. It took us 5 hours to wait until the room got cleaned. So I don't recommend visiting it. And I don't know how did they got the 5 stars.

Hotel location and staff is good but cleaning standards could be better. The only have breakfast when I went a few years ago and there was no restaurant for lunch or dinner. Bathroom condition wasn't great.

Great location close to the haram. The rooms are neat and tidy and have all the conveniences one would expect from a 5-star hotel. The breakfast buffet is great. We loved our stay. We stayed on the 14th floor and the housekeeping staff Belal and Ismail took great care of us and tended to all our needs. Definitely want to give them a thumbs up for their exceptional hospitality. Thank you folks.