Al Aqeeq麦地那酒店

I just checked in 10 minutes ago. Here’s my first impression: 1. When I walked in there was a guy yelling with staff because staff apparently accessed his room without consent. I can’t verify any of his story and not sure what happened but it did not set the stage very well with the shouting and accusations. 2. Upon arriving by taxi, nobody helped me or my elderly mom with the luggage or even said anything to us at all. No greeting or direction to the check-in counter. Just chaos similar to walking into a fish market. 3. When waiting to check in a Saudi man jumped the line in front of me and the receptionist helped him immediately. I told him that it’s not right to treat people differently based on nationality. He didn’t seem to care or apologize, just got me checked in and out of the way. 4. Got the executive room and to be fair it’s pretty nice can’t complain, but not a true 5 star hotel. It’s a bit dated, I’d say it’s a 3.5 star at best. Still good value for money though. I doubt that the service you get here will be comparable to real 5 star hotels like the W or the Ritz but you get what you pay for. You will be satisfied if all you’re expecting is a clean room in a conveniently located hotel. You won’t be satisfied if you’re expecting average or above average service or any luxury experiences.

Aside from location, this is probably the worst hotel I have stayed at. I did not have housekeeping at all, I had to request towels because it was never delivered. Food was stale and cold consistently. Staff not welcoming. Elevators were tiny and slow-so if you have children or wheelchair, you have to wait a while. The bathroom leaked. The light switches were impossible to figure out. Half the light switches don’t even work. Two twin size beds in one room pushed together with zero space to walk in the room. It was a difficult stay. I would not come back here unfortunately.

Terrible hotel. Possibly the worst hotel I have ever stayed at. 4 day stay- the rooms were only cleaned once after i asked the cleaner to do it. The food is terrible. Breakfast service appalling. The tables are not cleaned and left with dirty plates on them. there was almost no food at 7 am. I had to ask the manager to clean the tables. I sat outside the toilet to eat breakfast because none of the tables were cleaned. Very poorly run hotel.

We family of 5 stayed here and it was nice, for quad room they give 3 standard and 1 small bed. service boys are too sweet and quick. however i feel hotel is 3 or 4 star not latest as 5 star but still its nice.

During my recent stay at the Al Aqeeq Madinah Hotel, I had both positive and negative experiences. Firstly, the hotel's location was very convenient as it was located close to the Madina Al Munawarman Mosque and there were plenty of stores nearby. This made it easy for me to explore the area during my stay. The hotel's restaurant was also impressive, offering a variety of international food options and most of it was delicious. However, I was disappointed with the front staff of the restaurant. Despite having a package for three people, which included breakfast, lunch, and dinner, they kept mistaking the number of guests in my party. This happened every time we entered the restaurant (and we stayed there for 4 nights) which was frustrating. On the other hand, the hotel's lobby had a small Starbucks store, which was a nice touch. I particularly enjoyed the comfort of the hotel's beds. They were soft and comfortable, and I was able to fall asleep immediately upon lying down. The hotel's size was not too big, the elevator was small and not very effective. This caused a bit of inconvenience, especially during rush hour, as I had to wait a while for the elevator.