Médine Restaurant - Hôtel Hilton - Médine Non réclamés

I have stayed in many a Hilton hotel around the world, BUT the service I received from Abdullah Alawi, it beats all! From the moment I checked in to checkout, his service was second to none. He looked after all of my family's needs. He is absolutely fantastic in his customer service. My room was so Spacious in 11th floor; Elevators are super quick to come by; Breakfast buffet was OUT OF THIS WORLD; The people working here are chosen based on their amazing personalities and I just got treated with such fantastic care, even at breakfast time. Kitchen staff - Sami Ali - he goes beyond what's expected to make you content. Ihab and Noohidin also! The Manager in kitchen - Imran - he was so caring and checking up on us. I needed a universal adaptor to take my meeting with a client last minute at 11pm, and Youssef just offered it super fast. I'm really thankful for this! I pray I meet these wonderful people again and will be surrounded with this much love and care for my next visit in February 2024 inshaAllah!

Great experience staying in Hilton Madinah. We stayed in this hotel during our last visit(2017) and I must say the service level has been completely maintained. The hotel is few mins walk (2-3mins) from king fahad gate 21 and ladies gate 25 is next as well. So for families it becomes very convenient. Even if you leaving during Azaan time you can easily arrive inside Haram at a normal pace. Many options for pharmacies, supermarkets(bin dawood), Food (desi+fast food) are around…. Thanks to all the staff, specially restaurant manager Mr. Imran who has been paying attention to all the guests during break fast timings and addressing all their needs. Overall service from reception, check-in, free parking, concierge, housekeeping, management, room facility, location, accessibility to haram, break fast etc has been excellent. Recommended for stay.

It’s very conveniently located and just couple of minutes walk to masjid e Nabwi. The staff is very courteous and the rooms are very clean. Our breakfast service was amazing. The two restaurant managers Imran Shafiq and Mohammed Abdul Rahman were extremely professional, helpful and courteous! The hotel manager Ethar Abdullah was also very professional and courteous. Will highly recommend this place!

Overall it's experience is excellent. But the room details in the Hilton app and in the hotel did not match. For example I booked a suite which was not having sofa bed in the room but in app it has.

I wish if I could give them 0 stars. The hotel needs lots of attention. The rooms are old and they charge way too much what service they provide. The parking is always a challenge in the basement. Please avoid to stay in this hotel